Key Skills

Job Description

Purpose of the Role The Technical Services Coordinator supports the Technical Services operation by creating structure, overview and continuity in the planning and follow-up of technical and maintenance activities. The coordinator manages the process from the moment a technical request is received until the work has been planned, followed up and closed. The role acts as an important communication link between Technical Services, hotel departments and external contractors. The position requires technical affinity rather than an extensive technical background. Strong organizational, administrative and communication skills, combined with an understanding of facilities and hotel operations, are more important. As the role develops, the coordinator will also support the implementation and operation of a central Service & Contact Centre, providing hotel departments with one clear point of contact and visibility on the status and follow-up of their requests. Key Responsibilities Register technical and maintenance requests and maintain a clear overview of outstanding work. Plan and coordinate corrective and preventive maintenance activities based on priorities set by the Assistant Manager Technical Services. Coordinate the planning of Maintenance Technicians and external contractors with the relevant hotel departments. Monitor progress and consistently follow up on outstanding, delayed or incomplete work. Ensure that requestors are kept informed about the status and expected follow-up of their requests. Maintain relevant departmental administration, including work orders, quotations, purchase orders, service reports, certificates and other documentation. Maintain an overview of departmental expenditure and support basic cost monitoring and financial administration. Support the development and daily operation of a central Service & Contact Centre for technical and facility-related requests. Prepare the daily overview of priorities, outstanding work and relevant follow-up for the 08:00 Technical Services briefing. Cooperation with the Ass TD Manager A clear division of responsibilities between the Technical Services Coordinator and the Engineering Foreman (Assistant Manager TD Richard) is essential. The Ass TD Manager is the technical expert on the work floor and takes a practical, hands-on approach, supports the Maintenance Technicians and external specialists, and focuses on technical execution and problem-solving. The Technical Services Coordinator focuses on planning, organisation, communication and follow-up. The Coordinator translates operational priorities and technical input into a structured short-, medium- and longer-term planning and ensures that agreed actions are monitored through to completion. The Coordinator does not replace the technical expertise of the Ass TD Manager. Technical details and solutions are discussed with him where required. Close cooperation and daily alignment between both roles are therefore essential. Profile MBO+/HBO working and thinking level, or equivalent through relevant experience. Experience in planning, coordination, facilities, maintenance support, hospitality operations or a comparable environment. Technical affinity and sufficient understanding to interpret technical requests and coordinate appropriate follow-up. Strong organisational and administrative skills. Structured, consistent and disciplined in planning and follow-up. Service-oriented and able to communicate effectively with both operational colleagues and technical specialists. Comfortable coordinating several activities and stakeholders simultaneously. Good communication skills in Dutch and English. Experience with maintenance management, facility management or ticketing systems is an advantage. Able to attend the daily 08:00 briefing well prepared. Position The Technical Services Coordinator reports operationally to the Assistant Manager Technical Services, with a formal reporting line to the Director of Facilities. The Assistant Manager Technical Services determines the operational and technical priorities. The Coordinator translates these priorities into planning, coordination, communication, administration and follow-up. The position is initially focused on Technical Services. As the Service & Contact Centre develops, the role may gradually provide planning, communication and coordination support to other departments within Facilities. Role in One Sentence The Director of Facilities sets the priorities, the Coordinator plans and follows up, and the Engineering Foreman provides the technical expertise and supports execution on the work floor. Why choose The Grand? We offer a personalized bonus plan on top of a competitive salary, travel cost arrangements and 25 holiday days a year, which you can sell and buy as well. With ALL Heartists Card you receive worldwide discounts on overnight stays and more. We value learning & development, therefore we provide several training sessions to stimulate your growth and knowledge. A discount up to 50% in selected restaurants and bars in Amsterdam, including our own F&B offerings. We find Corporate Social Responsibility very important. Our hotel as various active work groups and we have the highest Green Key certificate. Be Balanced – Our Be Balanced Team will help you find a healthy work-life balance. After your onboarding period, you get to be the guest and experience our legendary service for yourself in our hotel with an overnight stay, free dinner and breakfast! Scale 7 of Horeca CAO. Our employees are at the heart of our business. Bring us your initiative, passion, and energy, and we will offer you a job you love. Would you like to know more about our hotel? Sofitel Legend The Grand Amsterdam offers five-star luxury in a unique, historic Amsterdam setting, infused with French elegance and grandeur. The Grand is part of the Accor hotel group. Visit our website and follow us on Instagram and LinkedIn.

Core Responsibilities

The coordinator manages technical and maintenance requests by planning activities, coordinating with technicians and contractors, and ensuring clear communication between departments. They also maintain departmental administration and support the development of a central Service & Contact Centre.

Requirements

Candidates should have an MBO+/HBO working level with experience in planning, facilities, or maintenance support. Strong organizational skills, technical affinity, and proficiency in both Dutch and English are required.

Benefits

• Personalized bonus plan
• Travel cost arrangements
• 25 holiday days
• ALL Heartists Card for worldwide discounts
• Training sessions
• 50% discount in selected restaurants and bars
• Green Key certificate
• Be Balanced work-life balance program
• Overnight stay with dinner and breakfast