Key Skills

Job Description

As a Guerlain Beauty Consultant, you are a true ambassador of the brand. Under the supervision of the Counter Manager, your mission is to drive sales performance while delivering an exceptional and personalized client experience. You embody Guerlain’s values in every interaction and contribute to building strong, long-lasting relationships with clients, ensuring both brand loyalty and business grow Job Responsibilities Sales & Client Experience Advise, demonstrate, and sell Guerlain products to clients, delivering a luxury and personalized experience Achieve daily, weekly, and monthly sales targets (sell-out) Build and maintain strong client relationships to increase loyalty and repeat business Proactively approach clients and increase direct contact to grow the customer base Anticipate client needs and provide tailored beauty solutions Ensure the highest level of customer service at all times Brand Representation & Merchandising Act as a brand ambassador, consistently reflecting Guerlain’s image, values, and service standards Follow and execute Guerlain merchandising guidelines to ensure optimal brand visibility Maintain the counter to the highest standards (cleanliness, organization, and presentation) Ensure testers are available, clean, and in perfect condition Respect and apply grooming guidelines at all times Business & Counter Support Contribute actively to achieving the counter’s overall performance and KPIs Monitor stock levels, especially bestsellers, and report needs proactively Support the Counter Manager in daily operations and reporting when required Provide feedback on client behavior, market trends, and competitor activities Assist in the execution of in-store animations and events Team Contribution Support and collaborate with team members to ensure a positive and high-performing environment Share product knowledge and best practices with colleagues and temporary staff Participate actively in trainings and continuously develop product and sales expertise Profile Minimum MBO level (or equivalent) Make-up artistry training (commercial application) and/or beautician certification Minimum 2–3 years of experience in retail, preferably in cosmetics or luxury Strong sales and customer service mindset Excellent communication and interpersonal skills Ability to build relationships and engage clients naturally Basic knowledge of digital tools and reporting systems Fluent in Dutch (mandatory, spoken and written) Good command of English Personal Qualities Passion for beauty and luxury retail Proactive and hands-on attitude Flexible and adaptable (including weekends and varied schedules) Team player with the ability to work independently Eager to learn and continuously improve Energetic, engaging, and client-focused Additional Information ROLE IN THE ORGANIZATION: Reports to: Counter Manager (operational) / Retail Manager Collaborates with: Counter team, Training team, Sales Support, Trade Marketing, Customer Service PERFORMANCE IS EVALUATED BASED ON: Quantitative: Achievement of sales (sell-out) targets Growth in revenue and market share Key retail indicators (e.g., average basket, items per transaction) Qualitative: Customer service excellence Brand representation and grooming standards Merchandising execution Quality of reporting and feedback WORKING CONDITIONS: Full-time position (5 days per week) Flexible availability from Monday to Sunday (with planned days off) MAIN CHALLENGES: Fast-paced retail environment High expectations in service and product expertise Consistently achieving sales targets Balancing operational tasks with client experience

Core Responsibilities

Drive sales performance and achieve targets while delivering a personalized luxury client experience. Act as a brand ambassador by maintaining merchandising standards and building long-term customer loyalty.

Requirements

Requires a minimum MBO level or equivalent with make-up artistry or beautician certification and 2-3 years of retail experience. Candidates must be fluent in Dutch and English with a strong mindset for luxury customer service.