Customer Service Coordinator
€3,100 - €3,400 per month
Key Skills
Job Description
2 x Medior Customer Service Coordinator Location: Maastricht-Airport Hours: Full-time, 40 hours per week Start: 01 Nov + 01 Dec Salary Range: €3,100 – €3,400 Language Requirement: English AND French or Spanish (hard requirement) POSITION DOES NOT QUALIFY FOR SPONSORSHIP. APPLICANTS MUST ALREADY BE IN POSESSION OF VALID WORK PERMIT. We’re looking for 2 Medior Customer Service Coordinators who can take ownership of an assigned customer or project portfolio. This is a role for someone who is comfortable managing expectations, spotting patterns in performance, resolving more complex exceptions and helping turn recurring issues into practical improvements. You’ll be one of the key links between customers, carriers, e-llis and internal teams. Someone who brings clarity when things get busy and keeps actions moving until they are properly closed. What you’ll be doing · Owning day-to-day service delivery for your assigned customer or project portfolio. · Managing customer and carrier expectations and following up on agreed actions. · Handling routine escalations and more complex exceptions from start to finish. · Using KPI and SLA trends to identify risks, service gaps and improvement opportunities. · Working with internal teams and external partners to create clear ownership and deadlines. · Guiding Junior colleagues and sharing practical ways of working. What we’re looking for · Minimum 2–5 years of customer service experience, in transport, logistics, control tower operations or a similar environments. · Experience managing your own customer, project or operational portfolio. · Strong communication skills and the confidence to handle difficult conversations constructively. · A solution-oriented mindset, with the ability to look beyond the immediate issue and understand the root cause. · Good reporting skills and confidence working with Microsoft Office and operational systems such as a TMS. · A helpful, steady approach when supporting less experienced colleagues. Clear communication skills in English, both spoken and written. · 2nd Language requirement – either French and / or Spanish (not negotiable) This role could suit you if you like ownership, enjoy building trusted relationships, and are motivated by making the operation run better — not just getting through the day.
Core Responsibilities
Manage day-to-day service delivery for assigned customer portfolios and handle complex operational exceptions. Act as a key link between customers, carriers, and internal teams to drive practical improvements based on KPI and SLA trends.
Requirements
Requires 2-5 years of customer service experience in transport or logistics and proficiency in English plus either French or Spanish. Candidates must possess a valid work permit as visa sponsorship is not provided.
About e-llis Supply Chain Solutions
Industry: Transportation, Logistics, Supply Chain and Storage
Company size: 51-200 employees
e-llis is a non-asset based lead logistics provider, operating from its headquarters in Maastricht that provides services to assist multinationals to optimize their supply chain. e-llis stands for engineered Lean Logistics Intergrated Solutions. The term Lead Logistic Provider and 4PL (fourth party logistic) are used interchangeable. 4PL providers will offer total solutions and covers planning, construction, integration, management and optimization of logistics networks. Lead Logistic Providers focus on the client's primary supply chain management, defining processes and managing the provision and integration of logistics services. Our team of master logisticians and specialist consultants have an enviable track record in assisting our clients design, re-engineer, optimize and manage all aspects their logistics and supply chain needs. e-llis Logistic Solutions is focused on delivering continuous improvement, cost reduction and world leading supply chain technology platforms so our customers can then concentrate on their own core business rather than logistics. Our approach is collaborative to optimize the entire transportation chain. We effectively become your outsourced logistics managers and consultants thus allowing you more time to focus on your own core business. The benefits to you include: •Greater logistics buying power by leveraging e-llis’s existing cargo traffic, network and resources. •Improved supply chain performance •Greater flexibility in your supply chain with minimal capital investment to meet changing business conditions •Increased profitability •Reduction of operating costs through reduced internal staffing requirements and time spent procuring transport. •Risk minimization Our immense logistics knowledge and network of hundreds of transportation service providers around the world enables us to assemble the right resources and capabilities for your business at competitive rates.