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B2B Manager

JD.COM

Rotterdam
Full-time
5-10 years experience
On-site

Key Skills

Capacity Planning
Carrier Sourcing
Dynamic Dispatching
Performance Evaluation
Relationship Management
Cost Control
Rate Negotiation
Data Analytics
Process Optimization
Cross-border B2B Transportation
Compliance Risk Control
European Logistics
Supply Chain Management
English Fluency
Chinese Fluency

Job Description

What You'll Do 1. Capacity Planning & Strategy B2B Capacity Planning – Design and oversee the overall capacity framework for the European B2B business, including building a robust carrier pool, optimizing capacity mix, and maintaining strategic reserve resources to support business growth. Carrier Sourcing – Identify, evaluate, and onboard high-quality B2B carriers; develop a diversified supplier ecosystem to secure stable and flexible capacity supply. 2. Dispatch & Execution Dynamic Dispatching – Allocate and adjust capacity resources in real time based on order demand, ensuring on‑time performance and consistently high delivery quality. 3. Carrier Performance & Relationship Management Performance Evaluation – Establish and enforce a comprehensive carrier scorecard (covering transit time, damage rate, successful delivery rate, etc.) to drive continuous improvement in service quality and reliability. Relationship Stewardship – Cultivate long‑term partnerships with key B2B carriers through regular performance reviews and strategic business dialogues, expanding both the depth and breadth of collaboration. 4. Cost Management Cost Control – Oversee end‑to‑end capacity cost accounting, analysis, and optimization; actively participate in carrier rate negotiations and benchmarking to secure competitive pricing. Efficiency & Savings – Drive cost reduction initiatives through lane optimization, load factor improvement, capacity structure refinement, and other data‑driven measures. 5. Data Analytics & Process Excellence Performance Monitoring – Track and analyze key operational metrics (load factor, on‑time rate, cost per unit, etc.); produce actionable reports and lead improvement projects based on insights. Process Optimization – Streamline B2B capacity workflows, identify bottlenecks, and champion standardized, fine‑grained operations, while driving system digitalization and automation to enhance overall efficiency. About You Industry experience: 5 years and above Job experience: 3 years and above Education: Bachelor's degree and above Language: Fluent in Chinese and English Professional skills: Proficient in the overall operation and compliance risk control of cross-border B2B transportation, able to accurately meet B-end needs, coordinate internal and external resources, achieve cost reduction and efficiency improvement through data optimization, and efficiently solve various operational problems in European logistics

Core Responsibilities

The B2B Manager is responsible for designing the capacity framework, sourcing carriers, and managing real-time dispatching for European B2B operations. They must optimize costs, monitor carrier performance, and drive process digitalization to improve overall logistics efficiency.

Requirements

Candidates need a bachelor's degree and at least 5 years of industry experience, with 3 years specifically in a relevant job role. Fluency in both Chinese and English and expertise in cross-border B2B transportation and European logistics are required.

About JD.COM

Industry: Software Development

Company size: 10,001+ employees

JD.com, also known as JINGDONG, is a leading e-commerce company transferring to be a technology and service enterprise with supply chain at its core. JD.com’s business has expanded across retail, technology, logistics, health, property development, industrials, and international business. Ranking 44 on the Fortune Global 500, JD.com is China’s largest retailer by revenue. JD.com serves over 600 million customers and has set the standard for e-commerce through its commitment to quality, authenticity, and competitive pricing. The company operates the largest fulfillment infrastructure of any e-commerce company in China, enabling 90% of retail orders to be delivered within the same or next day. JD.com also promotes productivity and innovation across a range of industries by offering its cutting-edge technology and infrastructure to partners, brands, and diverse sectors.

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