Team Lead IT Support
€4,000 - €5,725 per month
Key Skills
Job Description
If you are enthusiastic about driving high-quality IT services and building a strong support organization in a dynamic, international environment, we invite you to join our IT support team. About The Role We are currently seeking a skilled and dedicated Team Lead Support to lead our IT Support organization. In this role, you are responsible for the overall performance of the support function, including service levels, team effectiveness, and continuous improvement of processes and tooling. You ensure a customer-focused support experience and maximize team performance through coaching and development. Key Responsibilities Lead and manage the IT Support team, including performance management and coaching Ensure high-quality, customer-oriented IT support services Monitor and improve service levels in line with IT SLAs Structure support processes (ownership, escalation, on-call) Drive continuous improvement of processes and ServiceNow workflows Manage IT support tooling with a strong focus on ServiceNow Ensure effective management of IT assets (lifecycle, tracking, compliance) Act as escalation point for complex or critical incidents Align support operations with business needs and IT strategy Collaborate with other IT domains to improve end-to-end service delivery. What We Offer A performance-based salary that grows with your results 33 days of leave per year (including public holidays) to support a healthy work-life balance Pension plan and travel allowance for on-site working days Focus on personal development with a tailored growth plan Wide career advancement opportunities across various technical roles and projects A young, entrepreneurial, and innovative company culture Flexible working hours in a 24/7 environment, with free lunch or dinner on-site iPhone, laptop, and other necessary tools to help you perform your work optimally Free sports facilities on campus to help you stay healthy and fit. What You Bring Bachelor’s degree in Computer Science, Information Technology, or related field 5+ years of experience in IT Support or IT Service Management Proven experience leading or coaching support teams Strong knowledge of ITIL processes (incident, request, problem, change) Experience with ServiceNow is required Experience with IT asset management Strong customer-oriented mindset Strong analytical and communication skills Experience in an international or fast-paced environment is a plus Excellent communication and interpersonal skills, with the ability to work collaboratively with clients and internal teams. Located around Eindhoven or willing to relocate Fluent in English, both spoken and written, Dutch is considered a plus. About Prodrive Technologies We are dedicated to creating meaningful technologies that make the world work. We want to contribute to innovations that tackle major challenges in society, such as improving the quality of medical imaging. Besides, our technologies contribute to reducing the global dependency on fossil fuels and minimizing human exposure to air pollution. In other words, we create meaningful technologies that make the world work.
Core Responsibilities
Lead and manage the IT Support team to ensure high-quality, customer-oriented services and adherence to SLAs. Drive continuous improvement of support processes and ServiceNow workflows while managing IT assets and acting as an escalation point for critical incidents.
Requirements
Requires a Bachelor's degree in Computer Science or a related field and over 5 years of experience in IT Support or ITSM. Candidates must have proven leadership experience, strong knowledge of ITIL, and mandatory proficiency with ServiceNow.
Benefits
- Performance-based salary
- 33 days of leave per year
- Pension plan
- Travel allowance
- Tailored growth plan
- Career advancement opportunities
- Free lunch or dinner on-site
- iPhone
- Laptop
- Free sports facilities on campus
About Prodrive Technologies
Industry: Electrical Equipment Manufacturing
Company size: 1,001-5,000 employees
Prodrive Technologies is a Dutch high-tech company headquartered in Son, the Netherlands. Since 1993, we have been designing and manufacturing advanced electronics, software and mechatronic systems that are used worldwide in sectors such as healthcare, semiconductors, infrastructure & energy, mobility and industry. We combine engineering and manufacturing within one integrated organization. From concept and system architecture to testing, industrialization and life cycle management, teams work across the full development and production process. This enables us to translate technical innovation into scalable and manufacturable solutions while maintaining a strong focus on quality, reliability and continuous improvement. Our technologies are used in environments where performance and reliability are essential. Examples include systems used in semiconductor manufacturing processes, components and subsystems for medical imaging equipment such as MRI systems and charging solutions for electric mobility. By developing and producing key technologies largely within our own facilities, we maintain a high level of control over process, quality and innovation. This integrated approach enables us to support customers throughout the entire product life cycle and contribute to solutions that address some of today's most important technological challenges. Our mission: creating meaningful technologies that make the world work.