Key Skills

Job Description

About The Company Zonneplan is a pioneering company dedicated to transforming the energy landscape in the Netherlands by promoting sustainable and renewable energy solutions. Our mission is to facilitate a transition to a fossil-free future through innovative products and services such as solar panels, home batteries, charging stations, and dynamic energy contracts. We are committed to making renewable energy accessible, understandable, and affordable for all our customers. At Zonneplan, we believe in fostering a culture of innovation, collaboration, and continuous learning, empowering our team members to contribute meaningfully to a sustainable future. About The Role As a Customer Support Specialist at Zonneplan, you will serve as the primary point of contact for our customers, providing expert guidance and support on our innovative energy solutions. Your role involves engaging with customers via phone, email, and chat to address inquiries related to solar panels, home batteries, charging stations, and energy contracts. You will work within a small, dedicated team, ensuring high-quality service and customer satisfaction. You will utilize advanced tools such as the chatbot Kiki to enhance customer interactions and contribute to ongoing product and process improvements. Your insights will be vital in identifying patterns and potential improvements, helping us refine our offerings and customer experience. This position offers an excellent opportunity to grow professionally, learn about the latest developments in energy technology, and make a tangible impact on the transition to sustainable energy. Qualifications Minimum MBO+ or HBO level of education At least two years of experience in a customer-facing role Excellent communication skills, both verbal and written Ability to explain technical topics clearly and friendly Structured working approach with attention to detail Understanding of energy technology, electric mobility, and sustainable solutions is a plus Proactive attitude with a focus on customer satisfaction Team-oriented mindset with a willingness to learn and develop Responsibilities Serve as the first point of contact for customer inquiries via phone, email, and chat regarding solar panels, batteries, charging stations, and energy contracts Provide accurate, complete, and timely information to customers, ensuring a positive experience Identify and report patterns, bottlenecks, and opportunities for process and product improvements Contribute to the enhancement of the knowledge base and chatbot Kiki by sharing insights and feedback Collaborate closely with colleagues and technical teams, especially during service disruptions or technical issues Follow established procedures and ensure accurate registration of customer interactions Stay informed about the latest developments in energy technology and sustainable solutions Engage in ongoing training and personal development to improve service quality and product knowledge Benefits Competitive salary ranging from €2.850 to €3.200 per month, depending on experience 25 vacation days, with options to purchase additional days Reiskostenvergoeding (travel allowance) Personalized keuzebudget for sports, groceries, or other personal needs Access to Zonneplan Academie for continuous learning and professional growth Supportive work environment with team celebrations and recognition of success Equal Opportunity Zonneplan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, gender, age, religion, sexual orientation, or any other characteristic protected by law. We believe that diverse perspectives and backgrounds foster innovation and drive our mission forward.

Core Responsibilities

Serve as the primary contact for customers regarding solar panels, batteries, and energy contracts via phone, email, and chat. Identify process bottlenecks and contribute to the improvement of the knowledge base and chatbot Kiki.

Requirements

Requires a minimum MBO+ or HBO level of education and at least two years of experience in a customer-facing role. Candidates should have excellent communication skills and a proactive attitude toward customer satisfaction.

Benefits

• 25 vacation days
• Option to purchase additional vacation days
• Travel allowance
• Personalized choice budget for sports, groceries, or other personal needs
• Access to Zonneplan Academie for continuous learning