Hotel Operations Coordinator (m/f/d)
Key Skills
Job Description
ABOUT NUMA Hey there! We’re Numa, a forward-thinking hospitality brand redefining how people discover cities. We create spaces where simplicity meets innovation, offering thoughtfully designed rooms, studios, and apartments in the heart of Europe’s most vibrant neighbourhoods. We’re not just transforming the guest experience—we’re revolutionizing the hospitality industry from the inside out. Our cutting-edge technology streamlines operations, delivering unparalleled value with no hidden fees—just real, quality experiences. At Numa, we believe that travel should be curious and authentic, and we bring those same values to our work culture. As part of our team, you’ll experience a dynamic and supportive environment where creativity thrives, and your contributions make a real impact. We’re committed to fostering a diverse, inclusive, and equitable workplace where every voice is valued, and different perspectives fuel our innovation. We are looking for a motivated hospitality enthusiast to join our Operations Team in Amsterdam. Reporting to our Hotel Operations Manager, you will work onsite, behind the scenes, ensuring our properties are in their best shape for our guests. Conduct routine inspections of the rooms to ensure they are clean and fully stocked, and take immediate actions to correct any deficiencies Collaborate with our Guest Experience team to track and address any complaints from guests Supervise the overall activities of our housekeeping staff to maintain high standards of cleanliness Keep an eye on inventory levels so as to coordinate the delivery process of our external suppliers Remain in close contact with our building maintenance staff to coordinate the fixing of any technical issues that may occur Have an overview of all things happening at the property and troubleshoot any issues arising while keeping a cool head Have a unique opportunity to assist us with the pre- & post-opening of any new hospitality units as the need arises ABOUT YOU Fluent in English Basic knowledge of Dutch is nice to have Structured approach and high ownership Previous experience in the hospitality industry (preferably from a housekeeping, front office, guest relations, or operations-related background) Eye for detail and ability to take responsibility Engaging personality and team spirit Hands-on mentality Ability to multitask and keep an overview in a fast-paced work environment ABOUT OUR OFFER Empower your career: Thrive in a fast-paced, collaborative environment where your ideas help shape our future. Enjoy opportunities for professional growth and build a fulfilling career path. Experience our brand: Immerse yourself in the Numa lifestyle with a complimentary stay. Share the love with friends and family through exclusive discounts on our stylish apartments. Connect with a global community of colleagues at our inspiring team-building events. Numa values the diversity of the people it hires and serves. Diversity at our company means fostering a workplace in which individual differences are recognised, appreciated, respected and responded to in ways that fully develop and utilise each person’s talents and strengths. We therefore welcome applications from people of all races, ethnicities, disability statuses, ages, religions, gender identities, and sexual orientations. For more information on the processing of your personal data, please see our Privacy Notice.
Core Responsibilities
The coordinator ensures properties are guest-ready by conducting room inspections and supervising housekeeping staff. They also manage inventory, coordinate with maintenance for technical issues, and assist with the opening of new hospitality units.
Requirements
Candidates must be fluent in English and have previous experience in hospitality, specifically in housekeeping, front office, or operations. A hands-on mentality, a structured approach, and the ability to multitask in a fast-paced environment are essential.
Benefits
- Complimentary stay
- Exclusive discounts for friends and family
- Team-building events
- Professional growth opportunities
About Numa
Industry: Hospitality
Company size: 201-500 employees
In a world of stuffy, faceless hotels, we’re leading the industry into a new era. We’re replacing the unnecessary hassle with simplicity and delight. Mixing technology and taste together in the world’s greatest neighbourhoods, we create stays that are unashamedly original and unforgettably authentic. With the comforts of home and the quality of a boutique hotel, we make sure our guests have everything they need to live like a local, escape for a weekend, or unwind during a business trip. If they want to stay for longer, we’ve got that covered as well. We’ve designed our properties with our guests’ joy in mind, whether they stay for a night, a week, or a season. Numa does away with complicated check-ins, long queues, and unpredictable accommodations. Instead, we take the best parts of travel—the carefully designed spaces, the thrill of a new city, fluffy towels, a comfy bed—and blend them with state-of-the-art technology. For our guests, it’s a one-of-a-kind mix of ease and experience, a super-simple guest journey in Europe’s most exciting neighborhoods. Our world-class guest experience is just the tip of the iceberg. With our proprietary full-stack software suite, we’ve digitalised over 80% of our internal processes, from booking and room allocation to housekeeping, accounting, and more. This keeps us scalable and cost-efficient, and helps us to weather even the most volatile of market fluctuations. By using intelligent yield management, distribution and our in-house operating systems, we can significantly reduce our administrative workload operating costs. We’re always able to keep things agile and efficient, which frees us up to focus on what’s most important: the satisfaction of our visitors.