Key Skills

Job Description

Job Title Service Delivery Manager Location: Unit 5.4, Transformatorweg 38-72, 1014 AK, Amsterdam Reporting To Country Manager Job Summary To Manage Relationship with multiple blue-chip organisations, strengthening the relationship with key stakeholders across the business. Ensure the successful completion of suppliers through the onboarding process and remaining within the system during renewal Key Responsibilities And Requirements Manage several customer accounts through: Customer Success and Service Delivery Create an engaged relationship with your Buyer customers to maximise customer success and service delivery Liaise with our customer service teams to ensure team members working on your Buyer accounts are always correctly informed of messages and approach. Follow the onboarding process for both Buyer and Supplier from start to completion. Develop each Buyer’s use of the system against the Maturity Index to ensure that the Buyer gets real value from our solution. Develop heatmaps and other tools for the Buyers to ensure that they can see the value of the data quickly and easily. Liaise with the Buyer in relation to other services they may require such as Stage 3 audits or data feeds. Ensure Supplier escalations are correctly managed, and an escalation process is in place with the Buyer(s) for successful resolution Work with colleagues to maintain the quality of Hellios’ data and systems. Build your knowledge of the industry, relevant legislation that will affect your customers and Hellios’ markets. Budget and Reporting Participate in the budget creation process for each of your Buyer accounts, setting an achievable and realistic target for each month Maintain and update actionable account plans for each Buyer. Provide a regular progress status report to the Country Manager Analysis of data to create actionable insights for the Buyers. Creation and presentation of ad hoc internal reporting Relationship Building Develop a strong relationship with your key contact to embed Hellios as a trusted partner with the Buyer customer Create and develop relationships with the Buyer decision makers and all Buyer members involved in using Hellios systems and services, especially those involved in the process, end users of the data and senior decision makers of the Buyer organisation. Regularly attend industry events to engage with Hellios’ customers and increase awareness of the product in industry Speak persuasively at industry events to promote the Hellios brand Monitoring performance Assess the Buyer against the Buyer Maturity Index to check that they are getting the best value from the use of the system. Report performance to Country Manager as required. Escalate issues to Country Manager when identified. Training and Development Facilitate on the job training to ensure your Buyers have excellent knowledge of the system and processes including new functionality. Organise refresher training for your Buyer from time to time. Identify training needs and adapt training approach to suit those needs. Ensure training covers benefits, not just features. Make recommendations for training including coaching, mentoring etc. Knowledge and Experience Proven experience of managing customer relationships, customer success and service delivery with multiple stakeholders in B2B (minimum 3 years) Experience of managing data in a high-quality analytical service environment Experience of public speaking High degree of accuracy and attention to detail Work as part of the team to meet deadlines Proven delivery of defined targets and deadlines Experience of working with a CRM system Experience of working in a growing business Awareness and compliance with information security standards Working knowledge of procurement processes within large buying organisations (desirable) Experience of objection handling with customers. Qualifications And Skills A degree (or equivalent) Excellent time management skills Good verbal and written communication skills in English with good use of business language Aptitude for data analysis and experience of tools for data management, including MS Excel. Personal Attributes Energetic and enthusiastic Willingness to learn “Can do” and never give up attitude Goal and target orientated Enjoys relationship building Willingness to travel if required Salary and remuneration This post will attract a competitive salary and our benefits include: Pension scheme through ASR Hybrid working (up to 40% working from home) Training and development opportunities (ILM, MEDDICC, etc.) Company phone and laptop Company credit card for business expenses (after 6 months) Monthly social events Salary Extras programme (discounts at major retailers, etc.) The Company Hellios is a leading supplier information and risk management company operating in the financial services and defence industry. Established with the primary objective to benefit major blue-chip companies and their suppliers. Hellios provides a single streamlined approach by sharing data across an industry community in areas including modern slavery, cyber security and data protection. Since its inception as a startup in 2012, Hellios has experienced rapid growth, expanding to over 145 employees and establishing offices across Australia, the UK, The Netherlands, Spain, and Ireland. The Company is continuing to grow quickly and a key part of this role is to prepare the Company for further growth. At Hellios, we are guided by an ethos centred on delivering unparalleled service quality and innovative technology. Our commitment rests upon nurturing enduring, sustainable relationships with both our buyer and supplier clientele. To delve deeper into Hellios's core values shaping the culture embraced by our team, partners, and our customer-centric approach, please visit our website at Hellios.com. Share this job Location The Netherlands Department Buyer Management Job Title Service Delivery Manager Experience 3+ years of proven buisness to business customer relationship management and service delivery experience. Proficiency in CRM systems and data management tools (experience with procurement processes is a bonus). City Amsterdam Country The Netherlands

Core Responsibilities

Manage relationships with blue-chip organizations to maximize customer success and ensure successful supplier onboarding. Develop data-driven insights and heatmaps to demonstrate value while managing account budgets and reporting performance to the Country Manager.

Requirements

Requires at least 3 years of B2B customer relationship and service delivery experience, along with proficiency in CRM systems and data management. A degree and strong public speaking skills are required to promote the brand at industry events.

Benefits

• Pension scheme through ASR
• Hybrid working
• Training and development opportunities
• Company phone
• Company laptop
• Company credit card for business expenses
• Monthly social events
• Salary Extras programme