Key Skills

Job Description

About the Role INDG | Grip is looking for a hands-on IT Support Specialist to support colleagues across Amsterdam, Romania, remote teams, and third-party partners. You will help maintain reliable day-to-day IT operations across a hybrid on-premise and cloud-based environment supporting CGI, 3D, video, audio, and AI-powered visual production. Working closely with the IT Managers in the Netherlands and Romania, you will handle first-line and second-line support, troubleshoot independently, maintain devices and access, improve IT processes, and support the infrastructure behind creative production systems. Key Responsibilities Provide first-line and second-line IT support for on-site and remote employees, freelancers, and third-party partners. Administer Microsoft 365, Exchange, Azure / Entra ID, user accounts, groups, mailboxes, and access rights. Troubleshoot Windows and macOS endpoint issues and day-to-day technical problems. Set up laptops, production workstations, and supporting hardware for new employees. Image, configure, repair, maintain, and track devices throughout their lifecycle. Manage onboarding and offboarding, including access, equipment, licenses, and asset records. Support software and infrastructure used by CGI, 3D, video, and audio teams. Support Adobe, Autodesk, shared storage, license managers, render workstations, peripheral devices, and local production environments. Maintain IT documentation, runbooks, asset records, and license information. Manage IT purchasing from request through delivery. Identify recurring IT issues and improve, automate, or standardize support processes. Coordinate with vendors and third-party partners when required. Support endpoint management, security hygiene, tooling, and overall IT service quality. Required Qualifications 2+ years of experience in a comparable IT support, systems support, or workplace technology role. Solid administration experience with Microsoft 365, Exchange, Azure, and Entra ID. Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPNs, routing basics, and Wi-Fi. Ability to troubleshoot Windows and macOS environments. Experience with PC workstations, laptops, peripherals, and servers. Ability to use the command line for troubleshooting and technical problem-solving. Fluent English. Ability to work onsite at the Amsterdam office. Preferred Qualifications Dutch language skills. Experience with dedicated or shared storage platforms. Experience with Adobe and Autodesk environments. Experience with creative software licensing. Experience with CG or video production workflows. Experience with SaaS platforms. Experience with render infrastructure. Experience working in hybrid office and cloud environments. Basic Linux experience. Skills & Competencies IT Support Systems Support Workplace Technology Microsoft 365 Administration Exchange Administration Azure / Entra ID Windows macOS Linux TCP/IP Networking DNS DHCP VPN Wi-Fi Troubleshooting Endpoint Management Hardware Troubleshooting Account Management Asset Tracking License Administration IT Documentation Vendor Coordination Onboarding and Offboarding Problem-Solving Independent Troubleshooting Process Improvement Automation Technical Decision-Making Security Hygiene Education & Experience Education No specific education requirement is provided in the source job description. Experience 2+ years of experience in a comparable IT support, systems support, or workplace technology role. Administration experience with Microsoft 365, Exchange, Azure, and Entra ID. Experience supporting Windows and macOS. Experience troubleshooting hardware, endpoints, networking, accounts, and access. Work Arrangement & Schedule Work Arrangement: Onsite Location: Amsterdam, Noord-Holland, Netherlands Employment Type: Not specified in the source. Office Requirement: Candidates must be able to work from the Amsterdam office. Weekly Hours: Not specified. Schedule Flexibility: Not specified. Weekend Requirements: Not specified. Note: The job listing header describes the position as Hybrid, while the job description explicitly states that the role is based onsite at the Amsterdam office and that only candidates able to work from the office will be considered. The onsite requirement is therefore presented as the primary work arrangement. Compensation & Benefits Salary: Not specified in the source job description. Compliance / Additional Information Employer: INDG | Grip Job Title: IT Support Specialist Location: Amsterdam, Netherlands Work Arrangement: Onsite Posted: September 16, 2026 Source: Whatjobs INDG has more than 20 years of experience building CGI, 3D, and visual production systems for global brands. Grip is its enterprise content orchestration platform connecting AI workflows with production-grade visual output. Apply Now

Core Responsibilities

Provide first- and second-line IT support for on-site and remote employees, focusing on Microsoft 365 and endpoint management. Support the specialized infrastructure and software used by CGI, 3D, video, and audio production teams.

Requirements

Requires 2+ years of experience in IT support with strong administration skills in Microsoft 365, Azure, and Entra ID. Must be fluent in English and able to work onsite in Amsterdam.