Presales Solutions Principal @ CustomerGauge | Based in Massachusetts (Remote)
Key Skills
Job Description
🔎 We’re also hiring: Presales Solutions Principal - Massachusetts (Remote) We’re looking for someone who can bring together technical presales expertise and deep NPS/CX knowledge to help shape and win complex enterprise opportunities at CustomerGauge. You’ll work closely with prospects and our sales team on everything from discovery and solution architecture to tailored demos, integrations, POCs, and executive presentations. If you’re a technical trusted advisor who knows CX and enjoys turning complex requirements into clear solutions and business outcomes, we’d love to meet you. 📍 Massachusetts / Greater Boston preferred 💻 Full-time remote 🌎 Working across North America & Europe ⚙️ B2B SaaS | Presales | CX | Solution Architecture 👉 Apply here: https://customergauge.bamboohr.com/careers/72 And as always, shares and tags are very welcome! 🙌
Core Responsibilities
You will collaborate with prospects and the sales team to manage the full presales lifecycle, including discovery, solution architecture, and technical demonstrations. Additionally, you will lead POCs and deliver executive presentations to translate complex requirements into clear business outcomes.
Requirements
The role requires deep expertise in B2B SaaS, NPS, and CX methodologies combined with strong technical presales capabilities. Candidates must be able to act as a trusted advisor capable of managing complex enterprise opportunities.
About CustomerGauge
Industry: Software Development
Company size: 51-200 employees
CustomerGauge is on a mission to help companies turn B2B customer feedback into revenue growth by bridging the gap between research and action. We do so by combining powerful AI tools with human empathy to build deeper, more profitable customer relationships. CustomerGauge believes, first and foremost, that great business outcomes start with great human connections. That’s why our AI-powered Account Experience™ platform is purpose-built to empower every level of your organization, from the frontline to the C-Suite, with real-time, “always-on” customer insights and actionable intelligence. Rooted in the Net Promoter Score (NPS) system and enhanced by decades of B2B expertise, CustomerGauge helps companies not only measure loyalty but act on it: closing the loop faster, reducing churn, and unlocking new revenue streams. With the launch of GaugieAI, we’re redefining how organizations engage with customer feedback. GaugieAI acts as your real-time revenue assistant, identifying churn risks, surfacing growth opportunities, and accelerating time-to-action — all while staying grounded in the human customers behind the scores. Trusted by global leaders like Heineken and Coca-Cola, we deliver measurable outcomes in the moments that matter. CustomerGauge: Powered by AI. Driven by empathy. Obsessed with impact.