Key Skills

Job Description

Customer Service Coordinator Amsterdam HQ, weekly travel to sites within the Netherlands. We are growing. Join us in shaping the next stage of our journey. One Frio is a young, fast-growing network in temperature-controlled food logistics - formed by bringing together strong family businesses across the Netherlands and Ireland. We provide reliable cold storage, warehousing, order picking, transport and end-to-end logistics for food products. As we integrate several companies into one group, there’s real room to influence how things are done. The Role As Customer Service Coordinator, you will work day to day with site-level customer service staff and site management. You will standardize and coordinate customer service across the Group, and build a single set of customer service processes and response protocols to replace the current site-by-site approach. Act as the escalation point for issues that cross site lines, and own group-level reporting that shows leadership where service is strong and where it needs attention. This is a build role: much of the structure you will coordinate around does not yet exist in a standardized form, so you will be comfortable creating it. What you will do Coordinate customer service activity and standards across all NL sites. Act as the escalation point for customer issues that cross site lines. Build and maintain a single set of customer service processes and response protocols, replacing the current site-by-site approach. Own group-level CS reporting - response times, resolution times, complaint volume, and trends by site. Partner with site leadership and commercial teams on service level tracking. Support the rollout of new customer-facing service tools and systems across NL sites. Flag recurring service issues to leadership with data to back it up. What you will bring 3 years of customer service experience, ideally in logistics, supply chain, hospitality, or another service-intensive B2B or B2C environment. Will consider candidates with under 1 year of experience if they show strong aptitude and can pick up the role quickly. Comfortable working across multiple software systems; learns new tools fast without hand-holding. Experience working across multiple sites or business units is a plus, not a requirement. Comfortable building structure and process where none exists today. CRM experience preferred. Dutch language fluency required (spoken and written); fluent English required. How you will show up - our values These values guide how we work together, and they're part of how we recognise and develop people. We'd love to see them reflected in how you approach the role: We are no spectators. You take ownership of outcomes and are happy to step up beyond your immediate tasks. We move fast and fix forward. You're comfortable making decisions, adopting new ways, and keeping things practical and lean. We say what needs to be said. You share your views openly and address issues directly - always with respect. We earn the next load. You deliver consistently to a high standard and build trust through your work. We respect what was here before us. You listen, value local expertise, and build together with people across our sites. Why One Frio You will join a growing, innovative company with a clear mission and a sustainable way of working at a moment when your contribution can really shape how things develop. Expect genuine ownership and an entrepreneurial culture that values teamwork and practical impact, and the chance to help build with us, not just fit into what's already there. One Frio is an equal opportunities employer, we offer a competitive compensation and benefits package, in line with the role and your experience. Interested? Send your CV to [email protected]. Acquisition in response to this advertisement is not appreciated.

Core Responsibilities

The Customer Service Coordinator will standardize and coordinate customer service processes across all Dutch sites to replace the current site-by-site approach. They will act as the primary escalation point for cross-site issues and manage group-level reporting on service performance.

Requirements

Candidates should have at least 3 years of customer service experience, preferably in logistics or supply chain environments, though those with less experience may be considered. Fluency in both Dutch and English is required, along with proficiency in CRM systems and the ability to build structure in a growing organization.

Benefits

• Competitive compensation
• Benefits package