ServiceNow Technical Developer - 10960682 NL
Key Skills
Job Description
About the job ServiceNow Technical Developer - 10960682 NLServiceNow Technical Developer – ITSM & CSM Requirement ID: 10960682 Location: Amsterdam, Netherlands Work Arrangement: To be confirmed Start Date: 7 October 2026 Duration: 5 months Experience: 6–8 years Core Competency: ServiceNow Language: To be confirmed About The Role We are looking for an experienced ServiceNow Technical Developer to design, configure, and develop solutions on the ServiceNow platform, with a strong focus on IT Service Management (ITSM) and Customer Service Management (CSM). The successful candidate will have strong ServiceNow development and scripting expertise, with experience building complex workflows, automations, and integrations. You will work closely with stakeholders and technical teams to deliver scalable, secure, and maintainable ServiceNow solutions. Key Responsibilities ServiceNow Development & Configuration Design, configure, customize, and develop solutions across ServiceNow ITSM and CSM. Work with modules including: Incident Management Problem Management Change Management Service Catalog Case Management Develop and maintain workflows, Flow Designer flows, and automation scripts. Create and maintain: UI Policies Client Scripts Business Rules Script Includes Develop solutions in accordance with ServiceNow development standards and best practices. Integration Build and maintain integrations using REST and SOAP APIs. Work with MID Server and Integration Hub. Integrate ServiceNow with external enterprise systems such as CRM and ERP platforms. Ensure integrations are secure, scalable, reliable, and maintainable. Platform Administration Support ServiceNow instance upgrades and cloning activities. Contribute to platform performance optimisation. Configure and maintain CMDB, Discovery, and Asset Management capabilities. Troubleshoot technical and platform-related issues. Quality & Compliance Follow ServiceNow coding standards and development best practices. Ensure solutions align with ITIL processes. Follow applicable security and compliance requirements. Participate in testing, deployment, and release activities. Essential Requirements 6–8 years of relevant experience in ServiceNow development. Strong hands-on experience with ServiceNow ITSM and CSM implementations. Strong knowledge of ServiceNow configuration and scripting. Proficiency in: JavaScript Glide API HTML CSS Jelly AngularJS Experience with Flow Designer, Integration Hub, and Orchestration. Experience developing ServiceNow workflows and automation. Experience building integrations using REST/SOAP APIs and MID Server. Strong understanding of ITIL processes. ServiceNow Certified System Administrator (CSA) – Mandatory. Preferred / Desirable Skills Certified Implementation Specialist – ITSM Certified Implementation Specialist – CSM Certified Application Developer (CAD) Experience with CRM/ERP integrations. Experience with CMDB, Discovery, and Asset Management. Experience working in Agile/Scrum environments. Soft Skills Excellent communication and stakeholder-management skills. Strong analytical and problem-solving abilities. Ability to work independently and collaboratively. Ability to communicate technical concepts clearly to business stakeholders. Strong attention to quality, security, and ServiceNow best practices.
Core Responsibilities
The developer will design, configure, and maintain ServiceNow solutions with a focus on ITSM and CSM modules. They are responsible for building complex workflows, automations, and integrations while ensuring platform performance and compliance with ITIL standards.
Requirements
Candidates must have 6–8 years of ServiceNow development experience and hold a ServiceNow Certified System Administrator (CSA) certification. Proficiency in JavaScript, Glide API, and integration technologies like REST/SOAP APIs is essential for this role.
About ITproposal
Industry: IT Services and IT Consulting
Company size: 501-1,000 employees
ITproposal is the bridge between strategy and technology. Since 2019, we have helped mid-market organisations across the Benelux get IT that simply works: service desk, IT staffing, managed IT, cybersecurity and cloud, directed locally and delivered globally, 24/7. With offices in the Netherlands, Belgium and Turkey, and more than 150 clients, we combine the strength of a large team with the speed of a small, agile partner. We are large enough to deliver and small enough to move quickly. We don't just write the plan, we carry it out, with short lines to the people doing the actual work. From first-line support to strategic advice, we cover fourteen services under one point of contact and one SLA, so you no longer have to manage five different suppliers to keep your IT running: • IT Service Desk: one number for all your staff, so your internal team can focus on projects instead of password resets • IT Staffing: specialists up and running within weeks, without recruitment risk or fixed costs • Managed IT Services: 24/7 monitoring so incidents get resolved before users even notice • Cybersecurity: strategy, tooling and demonstrable NIS2 and DORA readiness • Cloud Services: migration, management and cost control in Azure, Microsoft 365 and AWS • Managed Network, IT Consultancy, Wi-Fi Analysis and more Retail is our core sector: we know till systems, branch connectivity and uptime during peak hours inside out. We also support healthcare, transport & logistics, education, industry & manufacturing, professional services and hospitality, each with its own systems, peaks and risks. Curious how we can take the pressure off your IT? Book a no-obligation introduction and let's see where the biggest gains are, strategically and technically. We work with technology partners including Microsoft, Dell, HPE, Cisco and VMware.