Key Skills

Job Description

About Us: EcoFlow was born out of the dream of a group of battery engineers in 2017. Amid the global transition towards renewable energy, we lead the way forward with industry-leading portable power products, solar technology, and smart home energy solutions. EcoFlow Europe is now actively participating in the innovation of residential energy storage and use technology, bringing Smart, Flexible and Reliable residential power solutions to thousands of homes. Our Vision: Our vision is to power a new world. It's a call to the future—an aspirational, technology-driven, eco-friendly future shared by everyone. Our Mission: Our mission from day one is to provide smart and eco-friendly energy solutions for individuals, families, and society at large. We are, were, and will continue to be a reliable and trusted energy companion for users around the world. Your career with us: At EcoFlow, we are all innovators with a diverse set of backgrounds, skill sets, interests and needs, united in the mission to Power a New World. Here, you will: Find reliable peers, savvy mentors and see new career perspectives; Meet new challenges, solution possibilities and chances to show yourself; See wider, grow faster and to be outstanding. We're now looking for a senior Technical Service Engineer, this position is full-time and 100% remote. Your challenges: Responsible for after-sales customer service technical Q&A in overseas regions, remote troubleshooting, traveling to solve problems on site when necessary. Responsible for collecting and analyzing early product launch problems, batch problems, major quality problems, and giving attribution analysis of materials, design, R&D, process, etc. in conjunction with the first site. Responsible for writing after-sales standard FAQ documents (for internal and external customers), maintenance manuals, technical support manuals, product quality problem program notification, etc. Responsible for overseas important channels, agents, ODM customers and other important customers new product launch training, thematic technical training, remote and on-site training guidance. Supporting overseas marketing and sales teams, providing relevant training to customers and pre-sales engineering staff to ensure smooth project implementation. Assist overseas sales team to handle various international after-sales emergencies, crisis events, complaints and quality incidents from a technical level. Responsible for the training and upgrading of technical skills of newcomers from overseas and other members of the after-sales team. Your profile includes: Bachelor's degree or higher and at least 8 years of experience in pre-sales, after-sales, technical support, field application engineering (FAE), or training roles. Preferred academic backgrounds are major in computer, communication, electronic engineering, automation, or other science and technology disciplines Key attributes sought are clear logical thinking, robust presentation skills, the ability to independently generate documents, and conduct training sessions. Proficiency in office software, strong capabilities in data analysis and processing, as well as adeptness in document creation and presentation, are highly valued. Willingness to engage in short-term travel as needed to support relevant projects is essential. A positive and enthusiastic approach to work is desired, along with the capacity to make informed decisions, a strong sense of ownership, and being accountable for tasks. Applying creativity to problem-solving is an important skillset. Being organized, accurate, and capable of multitasking is crucial. Excellent written and verbal communication skills in English and Dutch are a must. Additional languages like German, French, Italian, Spanish are a considerable plus. Demonstrated eagerness to learn new skills and develop within the company is appreciated. What we offer: Competitive salary package and performance based bonus; Flexibility of working type; A positive and warm team with transparent information transferring. Why EcoFlow: "EcoFlow is among a number of tech startups that have a particular strength that can make them competitive on the global stage."----Bloomberg "The EcoFlow BLADE represents a new generation of mowers that dispense with the need for an electronic fence."----The Wall Street Journal "The product was impressively well designed back then and the company’s products have only gotten better."----Forbes We are looking forward to you joining our team! Website: https://www.ecoflow.com/ Social Media: Facebook | Twitter | Instagram | YouTube EU Headquarter Address: EcoFlow Deutschland GmbH, Speditionsstrasse 17, 40221 Düsseldorf, Germany

Core Responsibilities

The Technical Service Engineer is responsible for providing remote and on-site technical support, troubleshooting, and conducting product training for overseas customers. They also analyze quality issues and maintain technical documentation to ensure smooth project implementation and customer satisfaction.

Requirements

Candidates must hold a Bachelor's degree or higher in a technical discipline and possess at least 8 years of experience in pre-sales, after-sales, or field application engineering. Proficiency in English and Dutch is mandatory, along with strong analytical, communication, and training skills.

Benefits

• Competitive salary package
• Performance based bonus
• Flexibility of working type