IT Operations Engineer
Key Skills
Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an IT Operations Engineer based in Netherlands.
This is a fully remote opportunity supporting a distributed workforce across Europe and the UK. The IT Operations Engineer will help ensure employees have reliable, secure, and well-managed technology throughout their lifecycle. The role combines hands-on IT support with endpoint administration, identity management, hardware operations, and process improvement. You will work closely with IT, People, Security, and operational stakeholders to resolve issues and reduce recurring friction. As the organization scales, you will help establish repeatable processes that make onboarding, offboarding, access management, and device operations more efficient. This position is well suited to someone who enjoys solving practical problems, supporting users, and bringing structure to evolving IT environments.
\n- Own first-tier IT support through Slack, Notion, Jira tickets, calls, and other support channels.
- Triage, resolve, route, and escalate employee IT requests efficiently while maintaining appropriate service levels.
- Support macOS and iOS devices, including setup, troubleshooting, replacement, updates, and MDM enrollment.
- Administer and improve MDM workflows, device compliance, disk encryption, Device Trust, and endpoint security practices.
- Support identity and access management through Okta or similar platforms, including groups, entitlements, SSO, SAML, SCIM, provisioning, and deprovisioning.
- Manage onboarding and offboarding processes for new employees and departing team members.
- Own and improve hardware asset tracking across laptops, accessories, repairs, replacements, returns, storage, and repurposing.
- Create and maintain self-service troubleshooting guides, operational checklists, and internal IT documentation.
- Partner with IT, People, Security, and operational teams to identify and reduce recurring support issues.
- Evaluate and improve IT operations tools, asset management processes, and vendor workflows supporting EU and UK hardware operations.
Requirements:
- Experience in IT operations, IT support, service desk, endpoint administration, workplace technology, or a similar technical role.
- Strong first-tier IT support capabilities, including request triage, user communication, escalation judgment, and SLA awareness.
- Hands-on experience supporting Microsoft, macOS, and iOS devices in a professional environment.
- Experience with tools such as Google Workspace, Slack, Google Meet, Microsoft 365, Zendesk, Jira Service Management, Notion request forms, or comparable systems.
- Experience working with MDM platforms such as Jamf or similar solutions.
- Working knowledge of identity and access management platforms such as Okta or equivalent systems.
- Understanding of SSO, SAML, SCIM, access provisioning and deprovisioning, and least-privilege access principles.
- Experience managing hardware assets throughout assignment, return, repair, replacement, repurposing, or disposal processes.
- Ability to create and improve support documentation, troubleshooting guides, operational checklists, and repeatable workflows.
- Security-conscious approach to IT operations, including device compliance, access reviews, administrative privileges, credential handling, and offboarding risks.
- Clear, empathetic communication skills combined with a practical and service-oriented mindset.
- Experience supporting remote-first, distributed, fast-growing, SaaS, technology, startup, or scaleup environments is a plus.
- Experience troubleshooting AV or video conferencing systems is a plus.
- Experience implementing or improving asset management software is a plus.
- Familiarity with EU and UK hardware vendors, storage, repairs, returns, and replacement workflows is a plus.
Benefits:
- Full-time employment.
- Fully remote position within Europe.
- Opportunity to support a distributed international workforce.
- Hands-on ownership across IT support, endpoint management, identity and access, and hardware operations.
- Opportunity to improve and scale IT processes within a rapidly growing environment.
- Close collaboration with IT, People, Security, and operational stakeholders.
- Opportunity to develop repeatable workflows and improve the employee technology experience.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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Core Responsibilities
The IT Operations Engineer will manage first-tier IT support, endpoint administration, and identity management for a distributed workforce. They will also establish and improve repeatable processes for onboarding, offboarding, and hardware asset lifecycle management.
Requirements
Candidates must have professional experience in IT operations, service desk support, and endpoint administration with tools like MDM and identity platforms. Strong communication skills and a security-conscious approach to managing hardware and access are essential for this role.
Benefits
- Full-time employment
- Fully remote work
- International distributed workforce support
- Process improvement opportunities
About Jobgether
Industry: Internet Marketplace Platforms
Company size: 11-50 employees
Jobgether is a career navigation platform built for senior professionals competing in the remote job market. Hiring systems were designed for volume and keyword matching, not for 15 or 20 years of nonlinear experience. That structural mismatch is why strong profiles get filtered out before a human ever sees them. Our platform diagnoses where a search is breaking, corrects how experience is positioned, and connects professionals to the companies where their background creates real value. The goal is not more applications. It is the right visibility in the right places. Our mission is to ensure no senior professional remains invisible in the global remote market, not because they lack the skills, but because the system failed to read them correctly.