Media Operations Manager
Key Skills
Job Description
Overall objective/Purpose of position
The Global Media Operations manager along with the central media team to ensure operational excellence is achieved and maintained within Miele through all interactions with Miele local markets and be the point person to lead and/or support on all Media Effectiveness related tasks within the central team.
The Operations Manager is responsible for the running of the media team, they will offer project management support to ensure deadlines and standards are upheld by the central media team. They will also be support in managing for the relationship with internal and external stakeholders ensuring commercial and oper tional commitments are delivered.
Responsibilities:
MAINTAINING OPERATIONAL EXCELLENCE
• Manage the media team to ensure operational standards are maintained and deadlines are met
• Be a point of contact for local markets to manage local standards and out of scope projects
• Coordinate internal team communication and tracking of budgets, deliverables and deadlines
STAKEHOLDER POINT OF CONTACT
- Key point of contact for internal stakeholders including senior leadership, business units and local markets
- Lead relationship with external partners including media agency, vendors and consultants
- Work alongside all parties to ensure operational and commercial standards and
- commitments are upheld and delivered
- Own the ways of working process, managing internal and external tracking documents meeting management and stakeholder comms
COMMERCIAL AND OPERATIONAL COMMITMENTS
- Work alongside media leads to ensure the smooth delivery of the business case and subsequent audits• Work with media agency to coordinate operational and commercial partnerships with key media vendors
- Support in the delivery of the agency evaluation survey including the commination and distribution of data, and development of action plans
- Review scopes of work and project tracking in accordance with invoicing and budgeting
DELIVERING TEAM SUCCESS
- Provide support towards the evolution or development of team projects as required
- Contribute to broader team projects including but not exclusively test and learn, capability building (internal education), MMM
- Collaborate on lighthouse projects to facilitate rapid learning and set the foundation for new media standards
Competencies/Skills for position
- 3+ years of working within media/marketing environments, ideally in the premium goods sector.
- Experience working alongside or at a global media agency/partner, media vendors, ad tech
- Project management or project deployment experience
- Commercial and/or operational understanding of international business / media department
- General understanding of effective media planning principals
- Marketing channel agnostic and comfortable with an understanding of the broad media landscape
- Exceptional communication skills, adept at engaging with a range of stakeholders at varying levels.
- Base knowledge of other marketing disciplines (Investment, platforms and measurement)
- Fluent in business English, with international experience.
Core Responsibilities
The Media Operations Manager will lead the central media team to ensure operational excellence and manage relationships with internal and external stakeholders. They are responsible for tracking budgets, deliverables, and deadlines while supporting the development of team projects and media standards.
Requirements
Candidates must have 3+ years of experience in media or marketing environments, preferably within the premium goods sector. Strong project management skills and a solid understanding of the global media landscape are required.
About Miele
Industry: Manufacturing
Company size: 10,001+ employees
Since being founded in 1899 Miele has followed its 'Immer Besser' brand promise. As the world’s leading manufacturer of premium domestic appliances, we create delightful experiences – not only with regard to the quality of our products, but also in terms of performance, convenience, design and sustainability. For our customers, this means the peace of mind of knowing that choosing Miele is a good decision – and probably the decision of a lifetime. Our product portfolio includes kitchen appliances such as ovens, steam ovens, refrigerators, coffee machines and dishwashers as well as vacuum cleaners, washing machines and dryers. Dishwashers, washer-extractors and tumble dryers for commercial use as well as washer-disinfectors and sterilisers for use in medical applications augment this line-up. Miele is a family-run company in the fourth generation with eight production plants in Germany as well as one plant each in Austria, the Czech Republic, China and Romania. The company is represented with its own sales subsidiaries and via importers in almost 100 countries. In the 2020 fiscal year, the Miele Group achieved sales of 4.5 bn, 6.5% more than in 2019. Miele employs around 20,944 people worldwide.