Inside Sales Executive
Key Skills
Job Description
Acting as the first point of contact for customers, the Inside Sales Executive ensures that requests are handled quickly, professionally and accurately, contributing directly to customer satisfaction and business growth.
The role works closely with the General Sales Manager team, Sales Executives and Business Developers by providing commercial and administrative support, maintaining sales systems, and ensuring customer and opportunity data remains up to date. A proactive, customer-focused and commercially driven mindset is essential to convert opportunities into business. 1. Customer Enquiries & Sales Support
- Act as the primary contact for incoming customer enquiries regarding rates, services and transport solutions and assess customer requests to ensure these are handled efficiently or directed to the appropriate Sales Executive where required.
- Provide timely and professional responses via phone and email.
- Support the General Sales Manager and Sales Executives with daily commercial activities and customer communication.
- Build and maintain strong relationships with customers through responsive and service-oriented communication.
- Prepare, issue and manage quotations in line with customer requirements and company guidelines.
- Own the quotation process from initial customer enquiry through to commercial follow-up and handover to Operations.
- Proactively follow up outstanding quotations to maximize conversion into confirmed business.
- Monitor quotation pipelines and ensure all opportunities receive appropriate follow-up.
- Coordinate internally with Pricing, Customer Service and Operations to ensure accurate and competitive quotations.
3. Sales Administration & CRM Management
- Maintain customer records, opportunities and commercial activities within Samskip’s CRM and sales systems.
- Ensure Sales Executives have complete, accurate and up-to-date customer information available.
- Process and archive commercial documentation including agreements, quotations, credit notes and customer correspondence.
- Support reporting activities by maintaining accurate sales administration and customer data.
4. Commercial Development
- Identify commercial opportunities through customer interactions.
- Support the acquisition of new business and the development of existing accounts, contributing to the achievement of the team's commercial targets.
- Promote Samskip's products and services through upselling and cross-selling opportunities.
- Assist Sales Executives in preparing customer visits, commercial proposals and account reviews.
5. Teamwork & Continuous Improvement
- Collaborate closely with colleagues across Sales, Customer Service and Operations.
- Provide backup support to colleagues where required.
- Contribute to process improvements and the implementation of new commercial systems and ways of working.
- Demonstrate flexibility and a solution-oriented attitude in a dynamic commercial environment.
Core Responsibilities
The Inside Sales Executive manages customer enquiries, prepares quotations, and provides commercial support to the sales team. They are responsible for maintaining accurate sales administration and ensuring a seamless process from initial enquiry to handover to operations.
Requirements
The role requires a proactive, customer-focused individual with strong administrative and commercial skills. Candidates must be capable of managing sales systems and collaborating effectively across departments to meet commercial targets.
About Samskip
Industry: Transportation, Logistics, Supply Chain and Storage
Company size: 1,001-5,000 employees
Samskip is one of the largest European transport companies, with offices in 24 countries in Europe, North and South America, Asia and Australia, offering environmentally friendly multimodal transport services via shortsea, road, rail and inland waterway. We are committed to cost-effectiveness, operational excellence and best practice in sustainable transport. High frequency services connect destinations across Europe, the Baltic States, Russia and Central Asia, both door-to-door (including collection) and quay-to-quay, transported using a wide range of owned vessels, containers, trucks and trailers. To match equipment to cargoes shipped, options include a full range of ISO containers and reefers, including 33-pallet capacity 45ft units. Samskip's transportation and logistics activities focus mainly on the following sectors: European multimodal transport; North Atlantic integrated logistics; worldwide temperature controlled and ambient cargo forwarding and logistics and European breakbulk and project cargo movements. Through Samskip Logistics, the company offers a full range of services, including ocean freight, trucking, cold storage and documentation based on its in-depth knowledge of global refrigerated transport. These services are supported by a network of worldwide offices.