Hotel Operations Coordinator (m/f/d)
Key Skills
Job Description
ABOUT NUMA
Hey there! We’re Numa, a forward-thinking hospitality brand redefining how people discover cities. We create spaces where simplicity meets innovation, offering thoughtfully designed rooms, studios, and apartments in the heart of Europe’s most vibrant neighbourhoods.
We’re not just transforming the guest experience—we’re revolutionizing the hospitality industry from the inside out. Our cutting-edge technology streamlines operations, delivering unparalleled value with no hidden fees—just real, quality experiences.
At Numa, we believe that travel should be curious and authentic, and we bring those same values to our work culture. As part of our team, you’ll experience a dynamic and supportive environment where creativity thrives, and your contributions make a real impact. We’re committed to fostering a diverse, inclusive, and equitable workplace where every voice is valued, and different perspectives fuel our innovation.
We are looking for a motivated hospitality enthusiast to join our Operations Team in Amsterdam. Reporting to our Hotel Operations Manager, you will work onsite, behind the scenes, ensuring our properties are in their best shape for our guests.
- Conduct routine inspections of the rooms to ensure they are clean and fully stocked, and take immediate actions to correct any deficiencies
- Collaborate with our Guest Experience team to track and address any complaints from guests
- Supervise the overall activities of our housekeeping staff to maintain high standards of cleanliness
- Keep an eye on inventory levels so as to coordinate the delivery process of our external suppliers
- Remain in close contact with our building maintenance staff to coordinate the fixing of any technical issues that may occur
- Have an overview of all things happening at the property and troubleshoot any issues arising while keeping a cool head
- Have a unique opportunity to assist us with the pre- & post-opening of any new hospitality units as the need arises
ABOUT YOU
- Fluent in English
- Basic knowledge of Dutch is nice to have
- Structured approach and high ownership
- Previous experience in the hospitality industry (preferably from a housekeeping, front office, guest relations, or operations-related background)
- Eye for detail and ability to take responsibility
- Engaging personality and team spirit
- Hands-on mentality
- Ability to multitask and keep an overview in a fast-paced work environment
ABOUT OUR OFFER
- Empower your career: Thrive in a fast-paced, collaborative environment where your ideas help shape our future. Enjoy opportunities for professional growth and build a fulfilling career path.
- Experience our brand: Immerse yourself in the Numa lifestyle with a complimentary stay. Share the love with friends and family through exclusive discounts on our stylish apartments. Connect with a global community of colleagues at our inspiring team-building events.
Numa values the diversity of the people it hires and serves. Diversity at our company means fostering a workplace in which individual differences are recognised, appreciated, respected and responded to in ways that fully develop and utilise each person’s talents and strengths. We therefore welcome applications from people of all races, ethnicities, disability statuses, ages, religions, gender identities, and sexual orientations.
For more information on the processing of your personal data, please see our Privacy Notice.
Core Responsibilities
The Hotel Operations Coordinator will oversee daily property inspections, manage housekeeping staff, and coordinate with external suppliers to ensure high standards of cleanliness and maintenance. They will also act as a point of contact for guest issues and assist with the operational setup of new hospitality units.
Requirements
Candidates should have previous experience in the hospitality industry, such as front office or operations, and possess a structured, hands-on approach. Fluency in English is required, while basic knowledge of Dutch is considered a plus.
Benefits
- Complimentary stay
- Exclusive discounts on apartments
- Team-building events
About Numa
Industry: Software Development
Company size: 51-200 employees
Numa is the AI Customer Operations System built for automotive dealerships. We fix why calls go uanswered, why advisors & reps spend their day on status updates instead of selling, why managers get blindsided by bad CSI reviews, and why every department operates in its own silo. Numa's AI agents answer and route every call, book appointments automatically, send proactive RO status updates, flag heat cases before CSI takes the hit, follow up on declined services and equity opportunities, and give managers full visibility into every customer communication across every department. All min one inbox and one shared context. Numa is the only auto dealership AI trusted by 1000+ dealers. Numa is also the only dealership AI that blends Silicon Valley DNA with Automotive DNA. Silicon Valley serial entrepreneurs, 50+ AI / Machine Learning & PhD Engineers and 150+ years combined of dealership GM experience. It’s like if Roger Penske and Steve Jobs joined forces to raise $50M from Google, Mitsui (500+ rooftops) and Tesla’s founding investor to build AI for dealerships. Numa tackles the dealership communication crisis head-on. We’ve handled 20M calls for dealers in the last year (10% appointment related). Because Numa is a shared inbox for customer comms, we give dealership leaders unprecedented visibility into communications... and the accountability that comes with it. No more wondering how many customers are behind those red blinking lights on your phones and who hasn’t responded. With Numa, dealers respond faster. From 23 hrs average to under 20 min. We rescue thousands of ROs and millions of RO $ per year, per rooftop. Also, dealer service advisors love working in Numa. They learn and ramp faster and stay longer, saving dealerships countless $ in training, recruiting and lost productivity.