Complaint Investigator - Medical Devices (40h per week)
Key Skills
Job Description
Are you someone with an engineering mindset who enjoys hands-on technical investigations? Do you have a passion for problem solving, root cause analysis, and working in a highly regulated medical device environment? Then this could be the opportunity for you.
As a Complaint Investigator, you will play an important role in supporting product quality, patient safety, and regulatory compliance. You will investigate returned medical devices, determine root causes of product complaints, document your findings, and collaborate closely with teams across Quality, Engineering, Regulatory Affairs, and Product Development.
This position offers a unique combination of laboratory work, technical analysis, and cross-functional collaboration, providing direct impact on product quality and continuous improvement initiatives.
Key Responsibilities
- Performing hands-on investigations and testing of returned medical devices
- Reviewing complaint information, technical documentation, and test results to determine root causes
- Documenting investigation activities, findings, conclusions, supporting evidence and recommendations in detailed complaint files
- Collaborating closely with Quality Control, Engineering, Regulatory Affairs, and other technical teams
- Identifying trends, supporting root cause analysis activities, and contributing to continuous product improvements
- Managing laboratory inventory, including chemicals and testing materials
What you bring
- A Bachelor's degree in Engineering, Life Sciences, or another relevant technical discipline
- At least 1 year of experience in a quality, engineering, regulatory, or similar technical role
- Excellent documentation and technical writing skills
- Excellent communication skills in English, both written and verbal
- The willingness to work with returned medical devices in accordance with biohazard and safety procedures
What we offer
- An international working environment, fueled by respect and a healthy work-life balance tailored to the business and team member’s needs
- 27 paid vacation days (based on fulltime contract) with option to purchase five additional days
- This is mainly an on-site role with hybrid options
- Commuting allowance of €0,25/km or full coverage of public transportation costs
- A wide variety of internal trainings and development possibilities and a tuition program for external trainings
- The opportunity to pro-actively work on your vitality and fitness
- State-of-the-art facilities, including green areas, in-house restaurant and gym
- Additional benefits, such as:
- Attractive pension scheme (your contribution at 4%, ours at 12%)
- €50 net monthly health insurance contribution
- Two (paid) days per year dedicated to volunteering activities
- Several fun company events and meaningful initiatives organized throughout the year
At Applied Medical, we are committed to make a meaningful, positive difference, each and every day. Within our European headquarters in Amersfoort (NL), we develop, manufacture and support the implementation of our advanced medical devices across Europe and the MENA region. Applied’s team members enjoy working in an environmentally friendly and international environment, in which people of diverse backgrounds are valued, challenged, and acknowledged. We support our team members by giving them opportunities of ongoing learning and education, possibilities to take part in community volunteering activities and a variety of onsite exercise classes and health activities.
If you are passionate about working in an organization that allows you to make decisions based upon what is right for the patient, customer, community and environment, Applied Medical is the place for you.
Interested?
Would you like to be part of our expanding team? If the answer is yes, we'd love to get to know you and look forward to hearing from you!
For more information regarding our hiring process, click here. If you have any questions, feel free to contact us via [email protected] or +31 (0)33 7548713.
Not the right job for you? Take a look at our other vacancies and follow us on LinkedIn.
Core Responsibilities
The Complaint Investigator performs hands-on testing and root cause analysis of returned medical devices to ensure product quality and regulatory compliance. They also document findings in detailed complaint files and collaborate with cross-functional teams including Engineering and Regulatory Affairs.
Requirements
Candidates must hold a Bachelor's degree in Engineering, Life Sciences, or a related technical field. At least one year of experience in a quality, engineering, or regulatory role is required, along with strong technical writing and communication skills.
Benefits
- 27 Paid vacation days
- Commuting allowance
- Public transportation coverage
- Internal trainings
- Tuition program
- Pension scheme
- Health insurance contribution
- Volunteering activities
- Company events
- Onsite gym
- In-house restaurant
About Applied Medical Europe B.V.
Industry: Medical Equipment Manufacturing
Company size: 5,001-10,000 employees
As a new generation medical device company, Applied Medical is focused on meeting three fundamental healthcare needs: enhanced clinical outcomes, cost containment and unrestricted choice. Our vertically integrated programs in design, development, manufacturing, and distribution enable us to consistently meet these objectives. As a vertically integrated company, we manufacture all of our products in-house at our corporate headquarters in Rancho Santa Margarita, California, and our European headquarters in Amersfoort, Netherlands with distribution centers around the world. Applied manufactures surgical devices for a wide range of medical specialties. Each year, Applied dedicates, on average, 20% of our revenue to product development and projects that increase the efficiency of our manufacturing operations. As such, we are able to fuel the continuous development of new surgical technologies. Applied is proud to have a significant and sustainable impact on healthcare. We address patient needs with advanced technologies that enhance surgical outcomes while also meeting our customers’ pressing economic needs. Applied team members are part of one of the fastest growing and most progressive organizations in the healthcare field. We are proud to have a culture strongly committed to ethical business practices, mutual respect, teamwork, and caring about our customers and our community. Applied's team members come from a wide range of experience, and their perspectives are crucial to the continued success of our organization. Applied respects each team member’s opinion and fosters a culture of open communication across all levels and departments. We are looking for exceptional people who share in our mission to deliver breakthrough technologies that enhance surgical and clinical care. We seek creative problem-solvers from a variety of career paths and backgrounds who are interested in making a meaningful, positive difference. https://appliedmedical.com/Legal/SocialMedia