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Service Project Coordinator Intern

Hai Robotics Europe

Hoofddorp
Intern, Full-time
0-2 years experience
Hybrid

Work Arrangement

Office Days per Week: 4 days

Key Skills

Service coordination
Maintenance operations
Documentation preparation
Supplier communication
Process management
Logical thinking
Analytical abilities
Communication skills
Coordination skills
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Chinese
English

Job Description

Brief Overview

We are currently looking for a Service Project Coordinator to join our team on a full-time basis. This is an exciting opportunity to be part of a rapidly evolving environment, where you will play a key role in supporting service account management, coordinating maintenance operations, and ensuring smooth service delivery. In this role, you will gain hands-on experience in service project coordination, documentation preparation, supplier communication, and process management. You will support critical service activities, track maintenance progress, manage spare parts requests, and collaborate with cross-functional teams to ensure timely and efficient service execution. Preferably, you have experience or knowledge of service coordination or maintenance operations. The ideal start date for this role is ASAP.

Key Responsibilities

  1. Assist the Service Account Manager in daily service coordination and administrative tasks.
  2. Prepare and maintain service and maintenance documentation in a timely manner.
  3. Coordinate with suppliers to confirm and track daily maintenance progress.
  4. Organize and process spare parts request forms, and update delivery lead times on a weekly basis.
  5. Support and streamline service process workflows to improve operational efficiency.
  6. Assist in handling service-related inquiries and ensure clear communication with relevant stakeholders.

Who are we looking for?

You are an energetic, self-motivated individual who takes ownership, can work independently and think outside of the box. In addition:
  • Bachelor’s or Master’s degree in Economics, International Trade, Logistics Management and engineering (preferred)
  • Fluent in Chinese and English (both spoken and written). Chinese is mandatory.
  • Strong logical thinking and analytical abilities
  • Detail-oriented with excellent communication and coordination skills
  • Fast learner with the ability to adapt quickly
  • Proficient in Microsoft Word, Excel, Outlook, and PowerPoint

Hai-lights

We offer a dynamic and innovative working environment in a very committed organization, with the following perks:

Competitive allowance
Hybrid working: one WFH day a week 
Commuting allowance of 23 cents per km (based on home-office distance). Our office location is Hoofddorp, the Netherlands
Work laptop
Frequent team building and company activities, such as company lunches, yearly events and more
Free drinks and snacks 
The opportunity to contribute to a young, growing company, shaping its success and your career

About us

Hai Robotics helps businesses unlock smarter, more flexible warehouse operations.Founded in 2016, the company is redefining warehouse automation through adaptable automated storage and retrieval solutions designed to evolve alongside operational needs. After pioneering Automated Case-handling Mobile Robot (ACR) technology, Hai Robotics introduced a modular approach that helps businesses scale faster, optimize space, and respond more effectively to changing demand.

By combining robotics, software, and intelligent system design, Hai Robotics enables organizations to create more agile and resilient operations without the complexity traditionally associated with warehouse automation.

Today, the company supports customers across more than 40 countries in industries including retail, e-commerce, healthcare, manufacturing, 3PL, and apparel.With a global network of offices and partners, Hai Robotics works side-by-side with customers to solve operational challenges and build systems designed for long-term performance.

Core Responsibilities

The Service Project Coordinator Intern will assist the Service Account Manager with daily administrative tasks, documentation, and maintenance coordination. They will also manage spare parts requests and collaborate with cross-functional teams to ensure efficient service delivery.

Requirements

Candidates should hold or be pursuing a Bachelor’s or Master’s degree in Economics, International Trade, Logistics Management, or Engineering. Proficiency in both Chinese and English is mandatory, along with strong analytical and communication skills.

Benefits

  • Competitive allowance
  • Hybrid working
  • Commuting allowance
  • Work laptop
  • Team building activities
  • Company lunches
  • Yearly events
  • Free drinks and snacks

About Hai Robotics Europe

Industry: Automation Machinery Manufacturing

Company size: 1,001-5,000 employees

Established in 2016, Hai Robotics has become a leader in innovating effective solutions with significant efficiency gains for automated warehouse operations and order-fulfilment through their HaiPick Systems. After pioneering the advent of Automated Case-handling Mobile Robot (ACR) that opened possibilities for warehouse automation, Hai Robotics developed a modular approach to Automated Storage and Retrieval Systems (ASRS) - the family of HaiPick Systems. Through a catalogue of advanced robotic equipment, software packages, and structures, with the inclusion of almost any industry standard racking and storage materials, Hai Robotics provides facilities tailored solutions for maximum results without the complexity and cost of a fully customized solution.

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