• Own phone and text deliverability by monitoring spam-flag rates, maintaining healthy numbers, managing local presence and branded calling, and overseeing A2P 10DLC registration and related requirements.
• Troubleshoot call blocking, text delivery issues, number reputation, and other communication-channel problems, working directly with telecommunications and messaging vendors when needed.
• Manage and configure sales systems and tooling, including dialers, power lists, CRM integrations, tracking systems, link structures, and UTM configurations.
• Build and maintain lead-routing and distribution workflows, including speed-to-lead rules, follow-up cadences, no-answer logic, and automated lead assignment.
• Own tracking and attribution across calls, links, subscriptions, and purchases, ensuring that conversion, pickup, connection, and revenue data can be measured reliably.
• Maintain the underlying data and definitions behind sales dashboards, ensuring that pipeline reporting is accurate, consistent, and accessible to sales leadership.
• Build and maintain testing infrastructure that allows commercial teams to run structured experiments with clean setup, controlled variables, reliable measurement, and documented results.
• Implement technical compliance requirements across sales communication channels, including consent tracking, compliant opt-in flows, A2P registration, and subscription disclosures.
• Identify operational gaps proactively, investigate issues at their root cause, and continuously improve the reliability and effectiveness of the sales technology stack.
• Partner closely with sales leadership and other stakeholders to translate business requirements into practical systems, integrations, workflows, and reporting solutions.

Requirements:

• You have 3+ years of experience in sales operations, revenue operations, or a technical operations role supporting an inside sales or call-center environment.
• You are comfortable configuring phone systems, dialers, CRMs, and sales technology directly rather than relying solely on technical support teams.
• You have practical experience troubleshooting phone spam flagging, SMS blocking, deliverability problems, or similar communication-channel issues and can explain how you diagnosed and resolved them.
• You are highly comfortable working with spreadsheets, operational data, reporting, and dashboards, with a strong focus on accuracy and trustworthy metrics.
• You understand phone and messaging compliance concepts such as A2P 10DLC, consent management, deliverability, and branded calling, or can quickly develop expertise in these areas.
• You have a strong attention to detail and naturally identify inconsistencies, incorrect data, broken workflows, or system issues before they create downstream problems.
• You are analytical, hands-on, and comfortable investigating technical problems independently until you understand their underlying cause.
• Experience in telehealth, supplements, weight management, subscription healthcare, or another subscription-based business is a plus.
• Experience with dialer platforms such as Kixie, CallTools, or similar systems is valuable, as is experience with omnichannel tools such as Customer.io or SalesMSG.
• Familiarity with CRMs such as Salesforce, HubSpot, GoHighLevel, or similar platforms, as well as communications providers such as Twilio, First Orion, or Plivo, is beneficial.
• Experience setting up A2P 10DLC registration or branded calling from the ground up is a strong advantage.
• Basic scripting or SQL skills, along with comfort working with APIs and integrations, would be an additional advantage.
• You communicate clearly, take ownership of operational problems, and are comfortable working independently in a fast-moving environment.

Benefits:

• Full-time, remote working opportunity with flexibility around where you work.
• High ownership over the systems, data, and technical infrastructure supporting a sales organization.
• Hands-on exposure to sales technology, telecommunications, CRM platforms, automation, attribution, and deliverability.
• Opportunity to directly improve sales productivity, lead conversion, communication reach, and data reliability.
• Close collaboration with sales leadership and the ability to influence how commercial processes and systems are built.
• Broad technical scope spanning dialers, messaging, integrations, tracking, reporting, compliance, and operational automation.
• Opportunity to identify and solve high-impact operational problems with measurable business outcomes.
• Potential to work with modern sales and communication platforms, APIs, and automation tools.
• A role suited to someone who enjoys autonomy, technical problem-solving, and building reliable operational infrastructure.