Customer Service Process Owner (9 month contract)
Key Skills
Job Description
Rotork is a market-leading global provider of mission-critical flow control and instrumentation solutions. Customers rely on Rotork for innovative, high quality and dependable solutions for managing the flow of liquids, gases and powders. Rotork helps customers around the world to improve efficiency, reduce emissions, minimise their environmental impact and assure safety. We operate across three end market focused divisions. These are Oil & Gas, Water & Power, and Chemical, Process & Industrial (CPI). This end market aligned structure means we can build close strategic relationships with our customers and directly meet their needs. Job Description We are looking for a Customer Service Superuser to act as the key point of contact between the Customer Service team and system/implementation teams. In this role, you will leverage your understanding of Customer Service processes to ensure they are correctly translated into system solutions (D365), supporting the team in adopting efficient and standardised ways of working. Key Responsibilities Act as process owner for Customer Service, ensuring processes are clear, consistent, and effective Work closely with the implementation team to translate business needs of the Customer Service Team into system implementation Support the team with system-related queries and continuous improvement ideas Help ensure processes enable the team to deliver strong customer service and meet KPIs Provide basic guidance and support to users on system and process changes Qualifications Experience in Customer Service with strong process understanding Fluency in English; knowledge of Dutch or German will be considered a plus Good communication skills and ability to work with different stakeholders Comfortable using systems (D365 or AX is a plus) Structured, detail-oriented, and proactive mindset
Core Responsibilities
Act as the process owner for Customer Service to ensure consistent and effective workflows. Translate business needs into system solutions within D365 and support the team with system-related queries.
Requirements
Requires experience in Customer Service with a strong understanding of processes and fluency in English. Candidates should be comfortable using systems like D365 or AX and possess a proactive, detail-oriented mindset.
About Rotork
Industry: Industrial Machinery Manufacturing
Company size: 1,001-5,000 employees
Rotork is a FTSE-250 global leader in mission-critical flow control and instrumentation solutions, trusted by the world’s most essential industries - including oil & gas, water & wastewater, power generation, chemical processing, and industrial manufacturing. With over 3,500 skilled employees, 18 strategically located assembly facilities, and a presence in more than 170 countries, Rotork delivers precision -engineered products and expert support wherever our customers operate. From our headquarters in Bath, UK, we coordinate a global network that ensures fast, reliable access to our solutions and services - no matter the location. Our technologies help customers control and monitor the flow of liquids, gases, and other materials in the most demanding environments. But we don’t stop at delivery. We support our products for life - with comprehensive maintenance, repair, and upgrade services designed to maximise performance, safety, and sustainability across the entire lifecycle of a plant. At Rotork, we’re driven by innovation, backed by decades of engineering excellence, and committed to helping industries operate more efficiently and responsibly. Whether enabling cleaner energy, safer water systems, or smarter industrial processes, our mission remains the same: Rotork – Keeping the World Flowing for Future Generations.