Key Skills

Job Description

Duration of Contract: 06 months + Possible Extension We are looking for an experienced ServiceNow Functional Consultant to join our client’s team in Amsterdam. The ideal candidate will be responsible for understanding business requirements, translating them into ServiceNow solutions, and supporting the implementation and optimization of IT service management processes. Key Responsibilities Gather and analyze business requirements from stakeholders and process owners. Translate business needs into functional requirements and ServiceNow solutions. Configure and optimize ServiceNow modules based on business requirements. Work closely with technical teams, developers, and business stakeholders. Define and document business processes, workflows, and functional specifications. Support workshops, requirement discussions, and solution design activities. Prepare functional documentation, user stories, and acceptance criteria. Support testing activities, including UAT, test case preparation, and defect resolution. Identify opportunities to improve existing ServiceNow processes and workflows. Provide functional support during implementation, testing, and deployment. Required Skills & Experience Proven experience as a ServiceNow Functional Consultant or ServiceNow Business Analyst. Strong understanding of ServiceNow platform capabilities and ITSM processes. Hands-on experience with ServiceNow functional configuration and process optimization. Good knowledge of ITIL processes and service management best practices. Experience gathering requirements and working with business stakeholders. Ability to prepare functional specifications, process documentation, and user stories. Experience supporting UAT and functional testing. Strong communication and stakeholder management skills.

Core Responsibilities

The consultant will gather business requirements and translate them into functional ServiceNow solutions and workflows. They are responsible for configuring modules, documenting specifications, and supporting testing and deployment activities.

Requirements

Candidates must have proven experience as a ServiceNow Functional Consultant or Business Analyst with a strong understanding of ITSM and ITIL processes. Proficiency in requirement gathering, functional documentation, and stakeholder management is essential.