Information Technology Support Technician
Key Skills
Job Description
We are supporting Stryker, a prestigious international Fortune 500 company, who is looking for an IT Support Technician to join their dynamic team. This is a fantastic opportunity for an enthusiastic professional to make a direct impact by ensuring our client’s technology runs smoothly and efficiently. What you'll do Provide second-level deskside and remote technical support for hardware, software, and network issues escalated from L1 Troubleshoot and resolve problems with Windows and/or macOS endpoints, including laptops, desktops, and peripherals Install, configure, and maintain workstations, applications, and OS updates Manage user accounts and access using Active Directory / Azure AD and Microsoft 365 Support onboarding/offboarding processes including device provisioning and decommissioning Log and track all incidents and service requests in the ITSM ticketing system (ServiceNow) Collaborate with L3 teams and vendors on complex technical issues What we're looking for 2+ years of experience in an IT support or helpdesk role (L1/L2) Solid understanding of Windows 10/11 and/or macOS environments Hands-on experience with Active Directory, Group Policy, and Microsoft 365 Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VPN) Experience working with ITSM tools and following ITIL processes Strong troubleshooting skills and attention to detail If you are a motivated professional ready to contribute to a dynamic and growing team, we encourage you to apply. Join us in delivering high-quality IT support!
Core Responsibilities
Provide second-level deskside and remote technical support for hardware, software, and network issues. Manage user accounts via Active Directory and Microsoft 365 while handling device provisioning and incident tracking in ServiceNow.
Requirements
Requires 2+ years of experience in an IT support or helpdesk role with proficiency in Windows and macOS environments. Candidates should have hands-on experience with Active Directory, Microsoft 365, and basic networking fundamentals.
About Pomeroy
Industry: IT Services and IT Consulting
Company size: 1,001-5,000 employees
Technology is mission-critical to your business so it must work — continuously. Everything we do — every assessment, every equipment procurement, every service outcome — is focused on keeping your organization running smoothly and staying productive. Your dedicated Pomeroy team carefully monitors your workplace so we not only optimize efficiencies but also pre-empt issues before your work is interrupted. We’re where you need us, ensuring business continuity often before the effects of an issue are ever felt. When something does happen, we immediately jump in and get your business technology back to full speed. You can be confident that a Pomeroy partnership brings the right level of tailored IT support specific to your business. And as your business grows and the world changes, we help evolve your IT capabilities so your business runs non-stop into the future.