Key Skills

Job Description

Position : Senior ServiceNow Developer Type : Contract Duration : 6 to 12 months The ServiceNow Technical Developer will design, configure, and develop solutions on the ServiceNow platform, specializing in IT Service Management (ITSM) and Customer Service Management (CSM) modules. This role requires strong technical expertise, scripting skills, and experience in implementing complex workflows and integrations. Key ResponsibilitiesDevelopment & ConfigurationCustomize and configure ServiceNow ITSM and CSM modules, including Incident, Problem, Change, Service Catalog, and Case Management. Develop workflows, Flow Designer flows, and automation scripts.Create and maintain UI policies, client scripts, business rules, and script includes.IntegrationBuild integrations using REST/SOAP APIs, MID Server, and Integration Hub. Ensure secure and scalable integration with external systems (CRM, ERP).Platform AdministrationManage instance upgrades, cloning, and performance optimization.Configure CMDB, discovery, and asset management.Quality & ComplianceAdhere to coding standards and ServiceNow best practices. Ensure compliance with ITIL processes and security guidelines.Required Skills & QualificationsExperience4–6 years in ServiceNow development, with hands-on ITSM and CSM implementation experience.Technical SkillsProficiency in JavaScript, Glide API, HTML, CSS, Jelly, and AngularJS.Strong knowledge of ServiceNow scripting and configuration. Experience with Flow Designer, Integration Hub, and Orchestration.CertificationsServiceNow Certified System Administrator (CSA) – Mandatory. Certified Implementation Specialist – ITSM and CSM – Preferred. Certified Application Developer (CAD) – Good to have. Soft SkillsExcellent communication and stakeholder management.Ability to work in Agile/Scrum environments.

Core Responsibilities

The role involves designing, configuring, and developing solutions on the ServiceNow platform, specifically for ITSM and CSM modules. Key tasks include building integrations via APIs and managing platform administration such as upgrades and CMDB configuration.

Requirements

Candidates need 4-6 years of ServiceNow development experience and a mandatory ServiceNow Certified System Administrator (CSA) certification. Proficiency in JavaScript and experience with Flow Designer and Integration Hub are essential.