Key Skills

Job Description

What will you do 35% Customer onboarding and strategic account management 25% Customer health, adoption, and value creation 20% Renewals, churn prevention, and expansion 10% Reporting and CRM discipline 10% Customer insights and market feedback Our mission is to be a global leader in software tools that unlock engineers’ full potential. Our platform enables engineers to focus on complex challenges while automating routine tasks. Customers, including enterprise leaders like KBR, Arcadis, and WSP, use VIKTOR to develop applications for advanced engineering solutions, from crane foundation designs to workability analysis. Drive customer success by empowering users to maximize VIKTOR's platform, fostering adoption, long-term partnerships, and business growth through onboarding, account management, renewals, advocacy, and optimizing customer lifecycle processes. As a Customer success manager, you’ll work closely with digital leaders, managers, users, and developers within these organizations, ensuring alignment with their strategic objectives and supporting their long-term goals. You’ll be involved in every step of their digitization journey, offering impactful recommendations that drive innovation across the engineering industry. The main KPIs for a Customer success manager focus on driving portfolio growth, enhancing customer health metrics, fostering brand advocacy through case studies and referrals, and ensuring efficient account management. In this role, you’ll maintain strong internal collaboration with our team of Customer Success Specialists—engineers with deep technical expertise in the product—who handle the technical and functional aspects, allowing you to focus on relationship management and the commercial strategy. Together with sales, consultancy and marketing, you’ll form a multidisciplinary team focused on maximizing impact for each enterprise account. Your profile At least 5 years of relevant experience in customer success, strategic account management, key account management, business consulting, or management consulting. Experience in construction, engineering, infrastructure, energy, manufacturing, or another technical industry is highly valued. Strong interest in digital transformation, software, AI, and engineering workflows. The ability to connect with people at all levels, from engineers and digital leads to executives. A data-driven and process-oriented mindset. Strong commercial awareness and the ability to identify expansion opportunities. What will you get? You work alongside a team in which most people have an engineering background. When you raise a workflow problem or a client challenge, the people around you understand what you mean. You contribute to a platform used by engineering firms across the world. The impact of your work is visible and measurable. You work in a flat structure where decisions are made quickly and you stay close to the work that matters You own your development. A 1,000 euro annual budget is yours to spend on courses, conferences, or tools that help you grow. Your team lead is there to support you, not to define the path for you. You get 28 vacation days, a 5% pension contribution, free gym access, hybrid working, and an office in Rotterdam with a clear view of the city. Competitive salary + performance bonus. We are transparent about the numbers from the first conversation. Excited for this role? We'd like to hear from you!

Core Responsibilities

Drive customer success by managing onboarding, adoption, and renewals to maximize the value of the VIKTOR platform for enterprise clients. Collaborate with technical specialists and sales teams to align with clients' strategic objectives and foster long-term business growth.

Requirements

Requires at least 5 years of experience in customer success, account management, or consulting, preferably within technical industries like engineering or construction. Candidates should possess strong commercial awareness and the ability to engage with stakeholders from engineers to executives.

Benefits

• Annual development budget of 1,000 euro
• 28 vacation days
• 5% pension contribution
• Free gym access
• Hybrid working
• Performance bonus