Key Skills

Job Description

We are looking for a Duty Manager who will be responsible for overseeing reception tasks, daily Front Office operations, and upholding quality standards to deliver exceptional guest experiences. Why you'll love your journey with us At Anantara, we believe exceptional hospitality starts with exceptional people. That's why we invest in your growth, wellbeing and career journey. A competitive salary in accordance with Horeca CLA scale 7, tailored to your experience and expertise. An end-of-year bonus of at least 75% of a gross monthly salary. Exclusive team member and Friends & Family rates at more than 550 Minor Hotels worldwide. Up to 50% discount on restaurants and bars at a collection of luxury hotels across Amsterdam. A complimentary experience stay to discover the Anantara guest journey firsthand. Access to learning opportunities, leadership development programmes and our Minor Hotels University. Global career opportunities and priority access to internal vacancies across Minor Hotels. Wellbeing benefits, including collective health insurance, gym memberships, bicycle plans and more. Your role in the journey As a Duty Manager your role is crucial in ensuring positive guest experiences by resolving concerns and complaints promptly and professionally. Within this role your main responsibilities are; Coordinating the overall hotel operation during the shift. Develop and implement creative solutions to areas of improvement. Maintain constant communication with other departments. Resolving operational issues, bottlenecks, and incidents. Coordinating between the Front Office, Housekeeping, Food & Beverage, Engineering, and Security departments. Ensuring quality standards, safety, and compliance with hotel procedures. Responsible for daily operations when the Management Team is absent in the hotel. What you'll bring Experience as a Duty Manager/Shift leader at the Front Office is a plus. A natural “drive” to get to know people and to exceed expectations. Problem-solving and conflict resolution expertise. Guest-oriented, affinity with planning and organizing and eye for details. Ability to thrive in a fast-paced, dynamic work environment. Flexibility to work evenings, weekends, and holidays as needed. Excellent communication skills and proficiency in the English language, Dutch is a plus. Where your journey begins Join a team where luxury hospitality, personal growth and genuine care come together. Located on Amsterdam's iconic Dam Square, Anantara Grand Hotel Krasnapolsky is a place where colleagues are empowered to create extraordinary guest experiences while building rewarding careers.

Core Responsibilities

The Duty Manager oversees daily Front Office operations and coordinates between various hotel departments to ensure seamless service. They are responsible for resolving guest complaints and maintaining quality and safety standards during their shift.

Requirements

Candidates should have experience as a Duty Manager or Shift Leader in a Front Office environment and possess strong problem-solving skills. Proficiency in English is required, with a flexible schedule to work evenings, weekends, and holidays.

Benefits

• End-of-year bonus
• Exclusive team member and Friends & Family rates at Minor Hotels
• Discount on restaurants and bars in Amsterdam
• Complimentary experience stay
• Access to learning opportunities and leadership development programmes
• Minor Hotels University
• Global career opportunities
• Collective health insurance
• Gym memberships
• Bicycle plans