Key Retailer Field Service Executive
Key Skills
Job Description
Key Responsibilities Customer Account Management Serve as the primary operational contact for a portfolio of retail accounts. Build strong working relationships with customer operational teams and distribution center stakeholders. Collaborate closely with the Key Account Manager to deliver a seamless customer experience. Support customer meetings, business reviews, and performance discussions. Operational Excellence & KPI Management Proactively monitor account performance against agreed KPIs and identify opportunities for improvement. Analyze customer and asset-flow data to identify trends, inefficiencies, and risks. Drive corrective actions to improve asset recovery, reduce losses, and optimize cycle times. Field Engagement & Distribution Center Visits Conduct regular visits to customer distribution centers and operational sites. Observe and assess operational processes related to CHEP asset handling. Identify opportunities to drive growth, improve asset efficiency, reduce losses. Cross-Functional Coordination Proactively coordinate with internal teams including Supply Chain, Logistics, Finance, and Commercial Sales. Take ownership of resolving customer issues and driving actions to completion. Act as an internal advocate for customers while balancing business priorities. Contribute to a culture of continuous improvement within the broader Retail team. ** YOUR MISSION ** – WHAT WILL YOU DO? * In this role, you will: Develop trusted relationships with customers and operational stakeholders. Consistently improve customer KPIs and operational performance. Drive actions internally and externally to ensure results are delivered. Work seamlessly with your Key Account Manager as one customer-facing team. Demonstrate the capability and ambition to grow into a commercial account management role over time. ** WHAT WE ARE LOOKING FOR ** Growth mindset Proactive, driven, independent, and accurate Ability to interpret data and translate insights into actions. Excellent communication and stakeholder management skills. Experience in customer-facing roles is a plus Ability to manage multiple priorities and work effectively across different functions. Strong problem-solving skills and a hands-on approach. Business insight and interest in technological trends Strong command of Dutch & English ** WHAT WE OFFER ** Working hours of 40 hours per week A holiday allowance of 8% to be paid in the month of May A 13th month 27 days of annual leave A laptop A mobile phone with a corresponding contract A company car in alignment with the Car Policy (In case of a company car a temporary car will be provided at start) A net expense allowance of €158.83 per month worked A net compensation for telework of € 60.00 per month worked Mandatory membership of the pension fund for BPFVlakglas and APF Centraal Beheer Possibility to join our collective WIA insurance to cover the WIA shortfall Participation in the CHEP bonus plan applicable to the allocated band (band II = 10%). This pro rata the number of months worked at CHEP in the current fiscal year.
Core Responsibilities
Serve as the primary operational contact for retail accounts to improve asset recovery and optimize cycle times. Coordinate with internal teams and conduct regular site visits to distribution centers to drive operational efficiency.
Requirements
Seeking a proactive individual with a growth mindset and the ability to translate data insights into actions. Proficiency in both Dutch and English and experience in customer-facing roles are required or preferred.
Benefits
- Holiday allowance of 8%
- 13th month payment
- 27 days of annual leave
- Laptop
- Mobile phone with contract
- Company car
- Net expense allowance of €158.83 per month
- Net telework compensation of €60.00 per month
- Pension fund membership
- WIA insurance
- Bonus plan (10%)
About CHEP
Industry: Transportation, Logistics, Supply Chain and Storage
Company size: 10,001+ employees
CHEP helps move more goods to more people, in more places than any other organisation on earth. Its pallets, crates and containers form the invisible backbone of the global supply chain and the world’s biggest brands trust CHEP to help them transport their goods more efficiently, sustainably and safely. As pioneers of the sharing economy, CHEP created one of the world's most sustainable logistics businesses through the share and reuse of its platforms under a model known as ‘pooling’. CHEP primarily serves the fast-moving consumer goods (e.g. dry food, grocery, and health and personal care), fresh produce, beverage, retail and general manufacturing industries. CHEP employs approximately 13,000 people and believes in the power of collective intelligence through diversity, inclusion and teamwork. CHEP owns approximately 347 million pallets, crates and containers through a network of more than 750 service centres, supporting more than 500,000 customer touch-points for global brands such as Procter & Gamble, Sysco and Nestlé. CHEP is part of the Brambles Group and operates in approximately 60 countries with its largest operations in North America and Europe. For more information, visit www.chep.com.