Key Skills

Job Description

At The College Hotel we are looking for a full-time Front Office Supervisor role. The Front Office Supervisor oversees day-to-day front desk operations, including check-in and check-out procedures, handling reservations, and ensuring accurate guest billing and room assignments. The role coordinates and supports the front office team, provides guidance during peak hours, and helps resolve guest issues promptly and professionally. The Front Office Supervisor collaborates with other departments to ensure smooth communication and service delivery, maintains front office standards and procedures, and contributes to training and performance feedback for front desk team members. The role also focuses on optimizing guest satisfaction, monitoring operational efficiency, and supporting the implementation of brand and hotel service standards. Qualifications Strong supervisory skills, including team coordination, task delegation, and performance support. Experience with receptionist duties such as check-in/check-out, handling inquiries, and managing front desk administration. Proven customer service skills, with a focus on guest satisfaction, complaint handling, and service recovery. Knowledge of reservations processes, including room allocation, booking systems, and accuracy in data entry. Effective communication skills, both verbal and written, with the ability to interact confidently with guests and colleagues. Previous experience in hotel front office or hospitality operations, preferably in a supervisory or senior receptionist role. Familiarity with property management systems (Opera) and basic office software. Ability to work flexible hours, including evenings, weekends, and holidays, as required by hotel operations. Strong organizational skills, attention to detail, and the ability to remain calm in high-pressure situations. Proficiency in English; additional languages are an advantage. Are you the colleague who wants to take part on our boat? The apply now and join us!

Core Responsibilities

Oversees daily front desk operations, including guest check-ins, check-outs, and billing accuracy. Coordinates the front office team and collaborates with other departments to ensure high guest satisfaction and operational efficiency.

Requirements

Requires previous experience in hotel front office operations, preferably in a supervisory role, and proficiency with Opera PMS. Candidates must possess strong leadership, communication, and customer service skills, with the ability to work flexible hours.