Key Skills

Job Description

Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment. Our tasks are defined by our Purpose: To drive the transition towards an efficient and sustainable future of mobility. We offer you numerous opportunities to help shape the mobility of tomorrow in a dynamic and agile environment. Our approximately 2,700 employees throughout Europe are united by a common passion: to give their best every day for our customers in more than 50 countries. True to our claim: You drive, we care. Become part of our diverse, dedicated and unique team! What you can expect DKV Euro Service B.V., based in Noordwijkerhout, offers complete mobility solutions for the business market in the Netherlands, Belgium, and Luxembourg. As an Inside Sales Support Specialist, you play an important role in the onboarding process for new customers. You proactively contact prospects and new customers to collect missing information, such as SEPA authorisations or financial guarantees. With your customer-friendly and commercial approach, you ensure that customers are activated quickly and smoothly. You directly contribute to a shorter onboarding time and higher customer satisfaction (NPS). You will work closely with the Inside Sales team and the Finance team and take initiative in helping potential customers, answering questions, and identifying opportunities. You report to the Finance Manager and are part of a team of around ten colleagues. Your Responsibilities Calling customers to collect missing documents or information (such as SEPA mandates or guarantees) Actively following up on customer requests to accelerate onboarding Communicating with customers in a friendly, clear, and professional manner Identifying commercial opportunities and forwarding them to Inside or Field Sales Contributing to high customer satisfaction by thinking proactively and solving problems Recording contact moments and actions in our systems Collaborating with Finance, Inside Sales, and Field Sales to provide optimal customer support What makes you stand out Availability of at least 32 hours per week (up to 40 hours) Completed vocational education (MBO-level or equivalent) Strong communication skills and a customer-oriented attitude Commercial awareness and enjoyment of customer contact Ability to assess situations quickly and translate them into concrete actions Stress resistance and a proactive, solution-oriented working style Ability to maintain oversight and set priorities Excellent command of Dutch and English; French and/or German is a plus What do we offer Participation in the bonus scheme after 12 months A market-competitive salary An informal work environment with short communication lines and a pleasant atmosphere 27 vacation days (based on 40 hours) Non-contributory pension Travel expense reimbursement Possibility of hybrid working after 6 months (max. 2 days per week from home) Free parking at our office in Noordwijkerhout We are looking forward to your application and to applicants who enrich our diverse culture! Regardless of age, gender, origin and sexual identity and orientation. Severely disabled applicants will be given preference if equally qualified. This position can be full-time or part-time (min. 30h/week). DKV Mobility is looking for the best talents and knows that these are not always available on a full-time basis. Many of our employees work part-time or in flexible working models. Please talk to us about the flexibility you need during the application process. Why DKV Mobility? Here are five good reasons... At DKV Mobility, we are team players - because we are only successful together! #teamofteams You should feel welcome with us from the very beginning! We've Been Growing For About 90 Years How we do it? We keep adapting our products and business model to meet changing customer needs. That's how we stay mobile and master every challenge the future holds. There are also many other good reasons to work at DKV Mobility. For example, we offer you comprehensive company health management, parent-child offices (from 2023) and support you in leasing your eBike through our partner Jobrad! We attach great importance to work-life balance. We stand for the compatibility of family and career! That's why we offer flexible working hours and family-friendly working time models. In addition, we rely on a balanced mix of on-site meetings and home office. We support you in your development We offer you optimal conditions to familiarize yourself so that you can quickly find your way around and become a part of the team! To further your personal development, we offer you access to a modern learning environment - independent of time and location. This way you can also face the challenges of tomorrow! We are committed to a net-zero future After reaching our Green Pledge climate target in 2023 by reducing carbon emissions in our own business operations by 50.4% compared to the base year 2019, we set ourselves ambitious net-zero climate targets. The targets have been validated by the Science Based Targets initiative. By 2050, DKV Mobility commits to reach net-zero greenhouse gas emissions across the value chain from a 2022 base year. You want to take climate action? Follow us on our road to net-zero. We are a certified employer Our employees trust us. As an employer, we regularly receive awards from independent institutes, e.g. as Top Employer Germany and as Great Place to Work! Did you know that we have received several awards as an employer in recent years? Have we made you curious? Then we are looking forward to your application! If you still have open questions then please contact Caroline Posthuma via [email protected].

Core Responsibilities

The specialist manages the onboarding process for new customers by collecting missing documentation and SEPA authorizations. They collaborate with Finance and Sales teams to accelerate customer activation and identify commercial opportunities.

Requirements

Candidates need a completed vocational education (MBO-level) and strong communication skills in Dutch and English. A proactive, customer-oriented attitude and the ability to work at least 32 hours per week are required.

Benefits

• Bonus scheme after 12 months
• Market-competitive salary
• Non-contributory pension
• Travel expense reimbursement
• Hybrid working
• Free parking
• Company health management
• Parent-child offices
• eBike leasing