Key Skills

Job Description

Brief Description Job Title: Junior Support Manager Location: Marshall Aerospace Eindhoven (MNL-EHV) on Vliegbasis Eindhoven Business Unit: Marshall Netherlands Reports to (Job Title): Country Manager/MRO Delivery Manager Department: MNL-EHV Purpose of the position To act as the primary liaison between Marshall Aerospace Netherlands and the Royal Netherlands Air Force (RNLAF), ensuring the effective delivery of the Total Sustainment Contract for the C130 Hercules fleet. The role supports daily operations, coordinates logistics, and ensures contract performance in line with agreed KPIs. Accountability The role is accountable for supporting and eventually leading the Marshall NL Eindhoven team, ensuring smooth contract execution, customer satisfaction, and compliance with operational and quality standards. Responsibilities: The broad main duties which must be performed well in the role in order to succeed. i.e. providing technical expertise to stakeholders, project management, designing technical solutions, coaching less experienced employees, working to KPIs, monitoring trends and reviewing best practices etc. Act as the day-to-day face of Marshall at the RNLAF Eindhoven base. Support and eventually lead the Marshall NL Eindhoven team. Coordinate logistics, including import/export of parts and inventory optimization. Liaise with Cambridge-based departments and Netherlands-based suppliers. Manage the customer Help Desk and monitor key performance indicators (KPIs). Ensure compliance with ERP systems (SAP and IFS) and quality management systems. Participate in budget management and performance reporting. Tasks: A piece of work to be done within the responsibility of the role. i.e. co-ordinating and distributing work, assembling prototypes, developing estimates, cleansing data, conducting audits etc. Ensure the customer always has its at the correct location for maintaining the aircraft. Ensure the parts are put through the MROU loop in a timely manner. Attend regular meetings and briefings with RNLAF. Coordinate supply and demand data. Monitor supplier performance (e.g., Standard Aero). Maintain secure documentation and correspondence. Support transactions in ERP systems (SAP and IFS). Uphold QMS/BMS processes and procedures. Capability Behavioural Competencies: ¡ Strong customer focus and communication skills. ¡ Ability to work collaboratively across international teams. ¡ Proactive problem-solving and decision-making. ¡ Adaptability and willingness to develop leadership skills. Technical Competencies: ¡ Project management and logistics coordination. ¡ ERP system proficiency (SAP and IFS preferred). ¡ Understanding of Through Life Support and performance-based contracting. ¡ Familiarity with defence and aerospace maintenance environments. Education: ¡ At least Bachelor’s degree in Logistics/Engineering or equivalent demonstrable experience. Experience: Essential ¡ Experience with ERP systems (SAP or IFS). ¡ Project management or equivalent operational experience. ¡ Fluent in Dutch and English, including technical terminology. Desirable ¡ Former Dutch Military Engineering Officer or Warrant Officer. ¡ Experience in Through Life Support, ILS, or Supply Chain Management. ¡ Ability to drive a forklift Additional local needs Such as requirements to be onsite, physical requirements, security clearance, environmental conditions, business travel needs etc. ¡ Must be eligible for NL MoD security clearance. ¡ Valid driver’s license required. ¡ Onsite presence at RNLAF Eindhoven base. ¡ Subject to security vetting and US export control compliance. Benefits You will fall under CAO Metaal and Techniek Opportunity to work on complex engineering and manufacturing programmes Exposure to cross-functional project delivery within a regulated environment Professional development and career progression opportunities within Managed Support Services OUR VALUES We are united by our shared values ACCOUNTABILITY TRUST COLLABORATION IMPROVEMENT We own our actions and their impact. We empower each other to do our best and never excuse poor behaviour. We build trust through honesty, transparency and consistency. We create respectful relationships and every level. We succeed together. We listen, support, and adapt as one team, helping each other achieve shared goals with positive intent. We stay curious, creative and open to challenge. We think differently, learn continuously, and turn ideas into better ways of working.

Core Responsibilities

Act as the primary liaison between Marshall Aerospace and the Royal Netherlands Air Force to ensure the effective delivery of the C130 Hercules sustainment contract. Responsibilities include coordinating logistics, managing the customer help desk, and monitoring KPIs to ensure operational compliance.

Requirements

Requires a Bachelor's degree in Logistics or Engineering and proficiency in ERP systems like SAP or IFS. Candidates must be fluent in Dutch and English and eligible for NL MoD security clearance.

Benefits

• CAO Metaal and Techniek
• Exposure to complex engineering and manufacturing programmes
• Cross-functional project delivery experience
• Professional development
• Career progression opportunities