Customer Succes Manager
Key Skills
Job Description
ABOUT VIKTOR
VIKTOR is a fast-growing technology company helping engineering organizations automate, scale, and govern their engineering workflows.
Our platform enables engineers to build and share powerful applications, workflows, and AI agents without having to build full software products from scratch. With VIKTOR, engineering teams can turn repetitive, manual work into trusted, reusable digital workflows — combining engineering knowledge, Python, AI, integrations, and enterprise governance in one platform.
Leading engineering and construction companies such as WSP, Arcadis, KBR, and other global enterprises use VIKTOR to accelerate digital transformation, improve engineering productivity, and make complex engineering knowledge scalable across their organizations.
We are building the platform for the next generation of engineering.
WHAT WILL YOU DO
As a Customer Success Manager, you will be responsible for the success, retention, and growth of strategic customer accounts. You will work closely with digital leaders, engineering managers, users, developers, and executives to ensure that VIKTOR becomes a valuable and embedded platform within their organization.
You will focus on the commercial and strategic side of customer success, while working closely with our Customer Success Specialists, who bring deep engineering and technical product expertise.
You are commercially strong, structured, and curious about the engineering industry. You know how to build trust with customers, challenge them constructively, and translate their goals into clear success plans.
You bring:
At least 5 years of relevant experience in customer success, strategic account management, key account management, business consulting, or management consulting.
Experience in construction, engineering, infrastructure, energy, manufacturing, or another technical industry is highly valued.
Strong interest in digital transformation, software, AI, and engineering workflows.
The ability to connect with people at all levels, from engineers and digital leads to executives.
A data-driven and process-oriented mindset.
Strong commercial awareness and the ability to identify expansion opportunities.
Excellent communication skills in English and Dutch.
Competitive salary + performance bonus. We are transparent about the numbers from the first conversation.
Core Responsibilities
You will be responsible for the success, retention, and growth of strategic customer accounts by building trust and translating goals into success plans. You will collaborate with digital leaders, engineering managers, and internal teams to ensure the platform is effectively embedded within client organizations.
Requirements
Candidates must have at least 5 years of experience in customer success, account management, or consulting, preferably within technical industries like engineering or manufacturing. Strong commercial awareness, a data-driven mindset, and excellent communication skills in English and Dutch are required.
Benefits
- Performance bonus
About VIKTOR
Industry: Software Development
Company size: 51-200 employees
Automate the boring, engineer the awesome! VIKTOR is the global leader in engineering automation. We enable every engineer to automate workflows by building AI-powered apps, workflows, and agents. Whether it’s a soil settlement check, a foundation design, or an end-to-end workflow, VIKTOR makes it possible to automate the boring and engineer the awesome. Our platform integrates seamlessly with leading tools like Autodesk ACC, Rhino, PLAXIS, SAP2000, and Revit, enabling engineers to: - Accelerate workflows: build and automate tasks in minutes instead of weeks. - Boost productivity: eliminate rework and manual data transfer. - Improve quality: test more design scenarios and get optimized results. - Ensure transparency: see every formula and validation step, no black boxes. - Collaborate effortlessly: share tools and workflows across teams. Built by engineers, for engineers, VIKTOR is trusted by industry leaders such as VINCI, Arcadis, Jacobs, and WSP. We help organizations integrate, automate, and optimize engineering, scaling expertise across teams and transforming the way engineering gets done.