As an Operations Associate, you’ll take ownership of client-facing operational cases, balancing accuracy, empathy, and efficiency while working across teams to deliver effective solutions.

• Investigate and resolve invoice-related queries accurately, providing clients with clear and reliable information.
• Manage client inquiries end-to-end, taking responsibility for each case through to resolution.
• Collaborate with Finance, Product, and HR Operations teams to resolve complex issues and coordinate appropriate solutions.
• Analyse client queries, patterns, and trends to identify process gaps and recommend data-driven improvements.
• Troubleshoot platform-related issues and guide clients and employees through appropriate solutions.
• Create and maintain clear, practical knowledge documentation for both clients and internal teams.
• Manage multiple cases simultaneously, prioritising effectively while maintaining a high standard of service and accuracy.

Requirements:

You’ll be a strong fit if you combine customer-facing experience with analytical ability, strong communication skills, and a structured approach to problem-solving.

• 2–4 years of experience in customer experience operations, financial support, customer support, or SaaS environments, ideally in a client-facing position.
• Fluent Spanish and strong English, both written and spoken, with the ability to communicate clearly and build trust with clients.
• Strong numerical and analytical skills, including confidence investigating invoices and working with data.
• Ability to simplify complex information and communicate it effectively to clients and internal stakeholders.
• Strong ownership and accountability, with a proactive and structured approach to following issues through to resolution.
• Excellent organisation and prioritisation skills, with the ability to remain calm and adaptable in a fast-paced environment.
• Experience with invoice management, CRM, or ticketing platforms such as Salesforce or NetSuite is a plus.
• Familiarity with EOR, payroll, HR, or workforce management systems is advantageous.
• Additional language skills, particularly German, are considered a plus.
• Ability to work remotely within approximately ±2 hours of Central European Time.

Benefits:

• Fully remote working environment with flexibility to work from different locations.
• Opportunity to join a globally distributed team spanning 26 countries.
• WorkFlex programme designed to support location flexibility while maintaining strong team connection.
• Dedicated Well-Being Day to take time away and recharge.
• Subsidised gym memberships to support health and physical well-being.
• Training & Development Allowance to support continuous learning and professional growth.
• Annual team meetups providing opportunities to connect with colleagues around the world.
• Diverse and inclusive international workplace committed to equal opportunity.
• Benefits may vary depending on location and applicable local laws and regulations.