Product Area Lead Agentic
Key Skills
Job Description
As a technology-enabled and digital-led bank, advanced analytics and AI are at the core of ING’s transformation. The emergence of Agentic AI—enabling intelligent, autonomous systems capable of reasoning and execution—represents a fundamental shift in how core banking processes can be designed and operated.
Within this context, the Head of Agentic AI is responsible for driving the strategic design, development, and scaling of agentic AI capabilities across the COO and Retail domains, with a strong focus on core businesses such as Mortgages, FCFP, Lending, Business Banking. The role focuses on building next-generation intelligent systems that enhance operational efficiency and enable improvements in productivity, speed, and customer experience.
By leading a portfolio of transformative generative and agentic AI initiatives, this role delivers bank wide impact on process optimization, cost efficiency, growth, and scalability across end-to-end value chains. The Head of Agentic AI ensures solutions are robust, accurate, and aligned with ING’s broader digital transformation and growth ambitions, while actively shaping the bank’s position in this rapidly evolving domain.
The Opportunity
The Head of Agentic AI plays a critical role in positioning ING at the forefront of agentic AI innovation by translating emerging technological capabilities into scalable, bank wide solutions.
Operating across global domains and stakeholders, this role drives the formulation and implementation of the Agentic AI strategy, ensuring alignment with ING’s growth ambitions and enabling more efficient operations across key business areas. The role requires continuous alignment between business priorities, technological evolution, and regulatory constraints.
By contributing to the transition towards an analytics-driven organization—with agentic AI delivery at its core—the role enables structural improvements in productivity, cost efficiency, and customer experience. At the same time, the role acts as a leading expert within the ING Data & Analytics organization, guiding how agentic AI is designed, positioned, and scaled across the bank.
Your Responsibilities
As Head of Agentic AI, you are responsible for:
Formulating and implementing the Agentic AI strategy bank wide Drive the positioning, design, and execution of the Agentic AI strategy, translating it into scalable solutions across key business domains to enable efficient operations and business growth.
Leading delivery of bank wide Agentic AI solutions Drive the development, piloting, and scaling of agentic AI use cases, delivering measurable impact on process optimization, productivity, cost efficiency, and customer experience.
Acting as a bank wide expert in Agentic AI Serve as a key specialist within the Data & Analytics organization, shaping the application, design, and evolution of agentic AI capabilities across ING.
Driving the transition towards an analytics-driven organization Embedding agentic AI into core processes and value chains, enabling adoption across business and technology stakeholders.
Building and leading high-performing teams Develop and lead fast-paced, diverse, and high-performing teams, fostering a culture of collaboration, continuous learning, and delivery within targeted time-to-market cycles
Ensuring solution quality and governance Ensure solutions are robust and accurate, and operate within regulatory, risk, and governance frameworks, balancing innovation with control.
Leading exploration of emerging technologies Continuously assess and adopt new developments in the fast-moving agentic AI domain, ensuring ING remains at the forefront and leverages technologies that provide competitive advantage.
Your Competencies
We are looking for an expert leader with a strong combination of deep domain expertise, strategic vision, and execution capabilities:
Educational background – Master’s degree in a quantitative field (e.g., Computer Science, Mathematics, Statistics) or equivalent through experience. An MBA or equivalent is a plus to support strategic leadership and stakeholder management.
Relevant experience – Extensive experience in advanced analytics, AI, and machine learning, including leading teams in fast-paced, technology-driven environments. Proven track record in designing and delivering complex, scalable AI and analytics solutions in industry settings. Experience operating in international and matrixed environments and managing global operating models.
Strong execution – Demonstrated ability to deliver large-scale AI solutions and translate strategy into measurable business outcomes in complex environments.
Advanced problem-solving capability – Ability to design and orchestrate agentic solutions, deal with complexity, and drive operational excellence.
Team player and leadership capability – Proven ability to build, develop, and lead diverse, high-performing teams, while collaborating effectively with business stakeholders to drive adoption.
Pragmatic and solution-oriented mindset – Balances innovation in agentic AI with business needs, regulatory boundaries, risk management, and governance requirements.
Excellent communication and stakeholder management – Able to clearly articulate complex AI concepts, risks, and value propositions to both technical and non-technical stakeholders, including senior leadership.
Rewards and benefits
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.
The benefits of working with us at ING include:
25-28 vacation days depending on contract
Pension scheme
13th month salary
8% Holiday payment
Hybrid working
Personal growth and challenging work with endless possibilities
An informal working environment with innovative colleagues
About us
Curious about how ING empowers people and businesses to move forward?
Discover what we do and what we can offer you.
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Core Responsibilities
The Head of Agentic AI is responsible for formulating and executing a bank-wide strategy to integrate autonomous AI systems into core banking processes. This role involves leading high-performing teams to deliver scalable AI solutions that enhance operational efficiency, productivity, and customer experience.
Requirements
Candidates must possess a Master's degree in a quantitative field and extensive experience in advanced analytics, AI, and machine learning. A proven track record of leading complex, large-scale AI initiatives in international, matrixed environments is required.
Benefits
- Vacation days
- Pension scheme
- 13th month salary
- Holiday payment
- Hybrid working
- Personal growth
About ING
Industry: Banking
Company size: 10,001+ employees
ING is a pioneer in digital banking and on the forefront as one of the most innovative banks in the world. As ING, we have a clear purpose that represents our conviction of people’s potential. We don’t judge, coach, or tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realise their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers