Key Skills
Job Description
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
YOUR MISSION:
Our world-leading luxury Maison in Jewelry and Watches - Cartier is looking for a passionate and highly professional Boutique Assistant to join our boutique in Amsterdam.
As an Ambassador of the Maison, you will be responsible for welcoming our clients, managing waiting time and ensuring that they are being taken care of in the most efficient manner. You will also support in assisting the Sales Associates during sales and participate in daily boutique operations.
HOW WILL YOU MAKE AN IMPACT?
Floor management:
Welcome and greet clients upon their arrival in the boutique
Support in managing the waiting time, providing information and storytelling about the Maison and the boutique, and making sure the clients are being taken care of.
Support in ensuring the Boutique’s environment is impeccable from the boutique’s set up and set down.
Responsible in managing, ordering and daily replenishment of floor supplies such as shopping bags, catalogues, pouches, stationery, wrapping paper, client beverages as necessary to ensure smooth operations
Responsible for the onboarding of new BA interns
Targeted on waiting time, welcoming and grooming of the team Barometer
Sales support:
Assist the team throughout the sales managing gift wrapping, assisting discreetly with various tasks as needed.
Assist the team with client services, such as executing quick services as needed (cordon change, shining etc.)
Assist the team by selling fragrances
Extra tasks
Responsible for supporting SA to elevate their client experience by informing them about local events during daily briefs, proactively checking what client could be interested in.
Contact with the CRM team to understand and support the team with their gifting strategy
Support boutique activation campaign like Easter, Mother’s Day etc…
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
You are fluent in English, Dutch is a plus.
You have a strong customer focus and team spirit.
You have a passion for our Maison and luxury.
HOW DO WE KEEP YOU SMILING?
You will be based in one of our Cartier boutiques in Amsterdam (Pieter Cornelisz Hooftstraat or de Bijenkorf). You will collaborate with experienced and inspiring colleagues.
As a significant member of the Cartier community, you are also part of a much bigger family at Richemont. We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.
#Richemont #WeCraftTheFuture
Core Responsibilities
The Boutique Assistant is responsible for welcoming clients, managing waiting times, and providing information about the Maison to ensure an excellent client experience. They also support the sales team with daily operations, gift wrapping, and maintaining the boutique environment.
Requirements
Candidates must be fluent in English and possess a strong customer focus and team spirit. A passion for the luxury sector and the Cartier brand is essential for this role.
Benefits
- Internal development opportunities
- Professional development opportunities
- Career mobility
About Richemont
Industry: Retail Luxury Goods and Jewelry
Company size: 201-500 employees
Buccellati is a historical high-jewelry and silversmithing Maison, renowned for our craftsmanship and the uniqueness of our creations. Distinctive is the use of rare stones with extraordinary colors and the use of white and yellow gold. Buccellati creations stand out for their design and for the techniques used to create them, such as the hand-engraving techniques, dating back to the ancient goldsmithing traditions of the Italian “bottega” during the Renaissance times. The shapes of the collections are all inspired the historical archive drawings and by the very first creations of the founder, Mario Buccellati. Today the Maison is owned by Richemont and the Buccellati family is still present in the company with top managerial functions, ready for our next 100 years of history.