IT service Manager
Key Skills
Job Description
Vacancy: T‑Shaped Service Manager – MSIG Europe SE
(Service Onboarding • Service Design • ITSM Leadership)
About the Role
MSIG Europe SE is looking for a T‑shaped Service Manager who thrives on improving, designing, and onboarding IT services in an international and regulated environment. You combine deep expertise in Incident, Major Incident, Change-, and Problem Management with broad capabilities in service design, service onboarding, and cross‑process collaboration.
Key Responsibilities
- Lead service onboarding and ensure full operational readiness.
- Design new or improved IT services (service design).
- Drive Incident, Major Incident, and Problem Management.
- Act as backup for other process managers (Change, Release, Knowledge, etc.).
- Manage vendor and stakeholder relationships.
- Continuously improve service quality and ITSM processes.
What You Bring
- 5+ years of experience in Incident, Major Incident, and Problem Management.
- Proven experience in service onboarding and service design.
- Strong knowledge of ITIL v4.
- Experience with ITSM tools (Freshservice, ServiceNow, Jira).
- Strong communication, analytical, and leadership skills.
What We Offer
- A role with significant impact on IT service quality.
- An international environment within a leading insurance organization.
- Professional and motivated colleagues.
- Room for growth, innovation, and continuous improvement.
Core Responsibilities
Lead service onboarding and ensure operational readiness while designing new or improved IT services. Drive incident, major incident, and problem management processes while managing vendor and stakeholder relationships.
Requirements
Requires 5+ years of experience in incident, major incident, and problem management with proven expertise in service onboarding and design. Strong knowledge of ITIL v4 and proficiency in ITSM tools like Freshservice, ServiceNow, or Jira is essential.
Benefits
- Professional development
- International environment
- Growth opportunities
About MSIG Europe
Industry: Insurance
Company size: 1,001-5,000 employees
We are a specialist insurer and reinsurer with a 100-year record of helping clients navigate the world’s most complex and demanding risks. Part of the global top-10 insurance group, MS&AD, we have operations in Lloyd’s of London, the Middle East and Asia. With deep risk expertise backed by a trusted claims service, we deliver continuity in an uncertain world. Our role places us at the forefront of many of our chosen lines, which include property, marine, casualty, natural resources, and crisis management.