Luxury Travel Consultant – Customer Experience (Remote)
Key Skills
Job Description
About the Position
Effortless Travel Solution is looking for a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service, personalized support, and smooth coordination for clients before, during, and after their trips.
You will work closely with clients to ensure their travel needs are handled with professionalism, attention to detail, and a commitment to excellence—while working from the comfort of your home.
What You’ll Do
Provide responsive and professional customer support via phone, email, and online messaging
Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations
Communicate essential travel details, documentation requirements, and agency guidelines
Monitor bookings to ensure accuracy and follow up to confirm client satisfaction
Resolve client questions or concerns with care and a solutions-focused mindset
Maintain organized records and update internal systems as needed
What We’re Looking For
- Strong communication and interpersonal skills
- Customer service experience in travel, hospitality, or a related field preferred
- Ability to work independently in a remote environment
- High level of organization and attention to detail
- Comfortable using digital tools, booking platforms, and communication software
- Passion for travel and creating positive client experiences
Why Join Us
- Fully remote position (work from anywhere within approved locations)
- Flexible work schedule options
- Career development and advancement opportunities
- Travel-related perks and industry discounts
- Collaborative and supportive team culture with training provided
Equal Opportunity Employer
Effortless Travel Solution is proud to be an equal opportunity employer and welcomes applicants from diverse backgrounds.
Core Responsibilities
Provide professional customer support for luxury travel clients via phone, email, and messaging. Manage travel reservations, itinerary updates, and ensure high-quality service throughout the client's travel experience.
Requirements
Requires strong communication skills and previous customer service experience in travel or hospitality. Candidates must be highly organized, detail-oriented, and comfortable working independently in a remote environment.
Benefits
- Flexible work schedule
- Career development opportunities
- Travel-related perks
- Industry discounts
- Training provided
About ETS
Industry: Education Administration Programs
Company size: 1,001-5,000 employees
ETS is a global education and talent solutions organization, enabling lifelong learners to be future ready. We advance the science of measurement to build the benchmarks for fair and valid skill assessment. We are committed to powering human progress by promoting skill proficiency, empowering upward mobility, and unlocking more opportunities for everyone, everywhere. For more than 75 years, we have developed products and services based on rigorous research and our belief in the power of learning. Our portfolio consists of some of the world’s most trusted assessments - including the TOEFL® and TOEIC® exams, the GRE® and the Praxis® family of assessments - along with research, development and innovation that explores new frontiers in learning and measurement. Our educational measurement solutions and research contribute to the development of new methods and tools, inform important dialogue with education policymakers, and shed light on critical issues and potential solutions - all with the aim of creating a world where all learners are able to improve their lives through education. Visit www.ets.org to learn more.