Key Skills

Job Description

Your Mission, Should You Choose to Accept It As Rooms Division Manager, you’ll guide everything that shapes how people feel the moment they walk through our doors and the moment they leave. You’ll lead the teams behind Front Office, Housekeeping and Maintenance, keeping the operation smooth, warm and full of character. This isn’t a behind-the-scenes job. Your presence sets the tone for guest happiness and team energy. You’ll elevate service quality, grow the talent around you, and push our Rooms experience forward for short stays, long stays and everything in between. In Case You Don’t Know Who We Are Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. What You’ll Do Lead and inspire the Rooms teams, from Front Office to Housekeeping and Maintenance Coach managers and supervisors, helping them grow their confidence and skill Create a culture of curiosity, teamwork and continuous improvement Drive the full Rooms experience and make sure every touchpoint feels thoughtful and smooth Shape local guest experience strategies and contribute to bigger-picture ideas Partner with F&B, Membership and Commercial teams to streamline operations and spark new initiatives Respond to guest feedback with care and turn insights into smarter ways of working Keep an eye on budgets, performance and opportunities to boost both quality and revenue What You’ll Have You bring 5-7 years of hotel experience, including leadership within Rooms or Front Office You have a background in hospitality management or a related field You know how to lead large teams and keep energy high You thrive in a role where people look to you for clarity, motivation and direction You’re confident using digital tools to streamline work and track results You bring strong communication skills in English and the local language You have a creative mindset that turns challenges into smart, guest-focused solutions What We Offer The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change The chance to learn and grow in your role with the potential for future growth Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family! A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.

Core Responsibilities

Lead and inspire the Rooms division teams, including Front Office, Housekeeping, and Maintenance, to ensure smooth operations and high guest satisfaction. Develop local guest experience strategies and collaborate with other departments to optimize quality and revenue.

Requirements

Requires 5-7 years of hotel experience with a leadership background in Rooms or Front Office and a degree in hospitality management or a related field. Must possess strong leadership skills, digital proficiency, and fluency in English and the local language.

Benefits

• Employee Discounts
• Professional Development
• Career Growth Opportunities
• Inclusive Workplace Culture