Key Skills
Job Description
About The Job L1 Onsite Support L1 onsite support We are looking for a proactive and technically skilled Onsite Engineer to join our IT support team for one of our clients. In this role, you will diagnose and resolve technical hardware and software issues across the organization, providing exceptional customer service to users of varying technical knowledge. Hardware Preparation Device Provisioning: Assign and log physical assets like laptops, monitors, and peripherals (keyboards, mice, headsets) Physical Inspection: Perform a hardware check to confirm the camera, microphone, and all physical ports are functional. Asset Tagging: Apply company asset tags and document the assignment for inventory tracking. Should have the basic knowledge of Intune Software & Security Configuration System Imaging: Apply the appropriate corporate desktop image (OS) to ensure the device meets company standards. Application Installation: Install required productivity tools (e.g., Microsoft 365, Teams) and role-specific software. Updates: Ensure the Operating System and all installed drivers are fully patched and up to date. Account & Access Provisioning Permissions: Grant access to shared network drives, specific VPN groups, and necessary cloud applications based on their role. MFA Enrollment: Initiate Multi-Factor Authentication (MFA) setup to secure user logins from day one. Connectivity Testing: Verify the device successfully connects to the company Wi-Fi and VPN. Documentation: Log the completed setup in the ServiceNow ticketing system for record-keeping. Key Points To Agree Office Timing and Attendance should be maintained (8.5hrs per day) Candidate to maintain professionalism and a calm attitude when dealing with users, especially when they are facing some issue. Employees should have car and driving licenses and open to travel the client locations based on the scheduled calendar. Language: English and Dutch Locations Zaltbommel Eindhoven Groningen Reeuwijk Rijswijk Vianen Amsterdam Ittevoort Giessenweg Alphen Groningen-2 Hoogeveen Holten Veendam Papendrecht Rotterdam Lieren 't Zwolle Nieuwegein
Core Responsibilities
The role involves diagnosing and resolving hardware and software issues while managing device provisioning and asset tagging. Responsibilities include system imaging, application installation, and managing user access and connectivity.
Requirements
Candidates must have basic knowledge of Intune and be proficient in both English and Dutch. A valid driver's license and car are required for travel to multiple client locations.
About ITproposal
Industry: IT Services and IT Consulting
Company size: 501-1,000 employees
ITproposal is the bridge between strategy and technology. Since 2019, we have helped mid-market organisations across the Benelux get IT that simply works: service desk, IT staffing, managed IT, cybersecurity and cloud, directed locally and delivered globally, 24/7. With offices in the Netherlands, Belgium and Turkey, and more than 150 clients, we combine the strength of a large team with the speed of a small, agile partner. We are large enough to deliver and small enough to move quickly. We don't just write the plan, we carry it out, with short lines to the people doing the actual work. From first-line support to strategic advice, we cover fourteen services under one point of contact and one SLA, so you no longer have to manage five different suppliers to keep your IT running: • IT Service Desk: one number for all your staff, so your internal team can focus on projects instead of password resets • IT Staffing: specialists up and running within weeks, without recruitment risk or fixed costs • Managed IT Services: 24/7 monitoring so incidents get resolved before users even notice • Cybersecurity: strategy, tooling and demonstrable NIS2 and DORA readiness • Cloud Services: migration, management and cost control in Azure, Microsoft 365 and AWS • Managed Network, IT Consultancy, Wi-Fi Analysis and more Retail is our core sector: we know till systems, branch connectivity and uptime during peak hours inside out. We also support healthcare, transport & logistics, education, industry & manufacturing, professional services and hospitality, each with its own systems, peaks and risks. Curious how we can take the pressure off your IT? Book a no-obligation introduction and let's see where the biggest gains are, strategically and technically. We work with technology partners including Microsoft, Dell, HPE, Cisco and VMware.