Service Delivery technician
Key Skills
Job Description
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
- Deliver Smart Hands Support: Perform physical hardware and cabling tasks, including racking server and network equipment with on-the-job training provided.
- Manage Service Requests: Monitor and execute incoming tickets for customer installations, troubleshooting, escorting, and material handling throughout your shift.
- Maintain Operational Safety: Adhere strictly to process guidelines and safety codes to protect the environment, your teammates, and facility occupants.
- Coordinate Shipments and Inventory: Handle inbound and outbound dock shipments, perform inventory management, package deliveries, and support recycling efforts.
- Previous experience in a customer service or data center environment preferred.
- Strong organizational and prioritization skills with the ability to self-manage ticket queues and multitask under minimal supervision.
- Exceptional attention to detail and a commitment to following established safety and operational processes.
- Basic English and German language skills preferred.
- Shifts: Full-time shift position, including varied hours, nights, weekends, and public holidays with opportunities for overtime.
- Competitive compensation and benefits aligned with experience.
- Comprehensive health, wellness, and retirement plans.
- Opportunities for continuous learning, skills development, and professional career growth within Iron Mountain.
Core Responsibilities
The Service Delivery Technician provides direct physical support for data center infrastructure, including hardware installation, cabling, and equipment troubleshooting. They are also responsible for managing service tickets, coordinating shipments, and maintaining operational safety standards.
Requirements
The ideal candidate should have previous experience in a customer service or data center environment and possess strong organizational skills. A commitment to following safety protocols and the ability to multitask in a fast-paced environment are essential.
Benefits
- Health insurance
- Wellness plans
- Retirement plans
- Continuous learning
- Skills development
- Professional career growth
About Iron Mountain
Industry: IT Services and IT Consulting
Company size: 10,001+ employees
In the era of AI, your data is your advantage. Yet too often it remains untapped: disconnected from systems, underutilized, untrained, and exposed to risk. Iron Mountain is the trusted partner for organizations of all sizes to unlock what’s possible, transforming information into intelligence and assets into advantage. How? By seamlessly managing digital and physical assets of all kinds across their lifecycle—making them visible, secure, accessible, and AI-ready. From payments to pathology, mortgages to media, fine art to IT, we’ve helped more than 240,000 customers around the world, including 95% of the Fortune 1000, unlock more value from what’s already within reach. All with unparalleled security, governance, and sustainability at every step. What can we unlock together?