Customer Success Manager (based in: Germany, the Netherlands, the UK or Spain)
Key Skills
Job Description
Propeller is on a mission to take the guesswork out of moving dirt - reducing wasted fuel, time, and money. We do this through the power of maps.
Our customers use Propeller's integrated hardware and software products to capture accurate 3D versions of their worksites. With over 50,000 worksites worldwide using Propeller's smart survey technology, we empower project teams to map, measure, and manage site activity.
Propeller empowers everyone to approach, own, and solve problems creatively. We're data nerds who care about impact, honesty, and each other. We take pride in being a great place to work and are proud to be recognized as a Fast Company and BuiltIn Best Place to Work. You can learn more about us on Glassdoor.
Your Mission:
This role is about helping a portfolio of EMEA customers get the most from Propeller - from onboarding through renewal and expansion. The work is about building trusted relationships, helping customers use the platform successfully, and making sure Propeller continues to support the way they work. Done well, customers stay with us, expand their use of the platform, and see Propeller as a long-term partner.
What you're accountable for:Success in this role means customers use Propeller successfully, renew with confidence, and expand their use of the platform over time.
Customer outcomes & retention. Customers get meaningful value from Propeller's platform and understand how it supports their work. Strong onboarding, ongoing success planning, and healthy adoption create lasting partnerships, while clear visibility into customer health helps the portfolio stay ahead of risk and ready for renewal.
Portfolio growth. The EMEA customer portfolio delivers sustainable net expansion through retained customers, thoughtful upsell opportunities, and deeper relationships with decision-makers. Commercial conversations are grounded in customer needs and a clear understanding of the value Propeller provides, with channel partners and dealers involved where relevant.
Customer partnership & team alignment. Customers experience a consistent, trusted partnership, and the wider Propeller team has the context to support them well. Business reviews make progress and next steps clear, Gainsight keeps portfolio health visible, and customer insight reaches Product, Engineering, and Support in a way that helps improve the experience for everyone.
- Bilingual: fluent in English plus at least one of these languages: French, German, Italian, or Spanish.
- Proven experience managing a customer portfolio across the full lifecycle - from onboarding and adoption through success planning, renewal, and expansion - with responsibility for both customer outcomes and commercial results.
- Experience working with a technical B2B SaaS product or in a similarly technical B2B environment.
- Comfortable working remotely and collaborating across countries, time zones, and teams.
- Flexibility and availability to travel for customer needs, customer events, and all EU meetups.
- Nice to have: experience in construction, mining, or aggregates; previous remote-working experience; hands-on use of AI in day-to-day work; and familiarity with HubSpot, Gainsight, or Salesforce.
- Remote working + 3 team meetups a year in great European cities
- Employee share options
- Professional development benefits and leave
- Monthly telephone and/or internet allowance
- WFH equipment provided
About Propeller
Propeller is for everyone, so come as you are. We value all types of experience, skill, and ability. If you don't think you meet all the requirements, but still think this role would be a good fit, we'd love to hear from you.
Diversity makes our team more creative, fun, and effective, so bring your whole self to the application process, and we will too!
If you're interested in what life at Propeller is like, check out our employee-owned Medium blog page!
Core Responsibilities
You will manage a portfolio of EMEA customers, overseeing the entire lifecycle from onboarding to renewal and expansion. Your goal is to drive platform adoption, ensure customer health, and foster long-term partnerships through proactive engagement.
Requirements
Candidates must be fluent in English plus one of French, German, Italian, or Spanish, with proven experience in B2B SaaS customer lifecycle management. You should be comfortable working remotely and possess the flexibility to travel for customer needs and team meetups.
Benefits
- Employee share options
- Professional development benefits
- Paid leave
- Monthly telephone allowance
- Monthly internet allowance
- Work from home equipment provided
About Propeller
Industry: Warehousing and Storage
Company size: 11-50 employees
For over 31 years we have been providing exceptional services in assembly, warehousing, and fulfillment. Propeller, Inc. is a full-service 3PL. What can we do for you? We can assemble your device or build your kit. We can re-work or test your product. We can help you design a package or point-of-purchase (POP) display. If you have a “powdery” type material we can fill 40 jars per minute and then seal with an induction sealer. If your material is a liquid or a cream, we have Simplex volumetric filling machines that can do that job. Propeller, Inc. started in 1991. Most recently, however, we have been assembling 25,000 Covid Testing Kits per day and packing them into retail POP displays destined for Costco. We would love to become one of your sub-contractors. We have a 40,000 square foot warehouse with truck high docks to facilitate receiving your materials. We have many experienced hands available pitch in and help with a project - big or small. Here is a short list some of the equipment we have available for your project: Enercon Induction sealer, Shrink wrappers, Case erectors, Carton sealers, Heat tunnels, Banding machines, Label print and apply machines, Date code printing, Conveyors, SpeeDee brand powder cup filler, Simplex liquid fillers, Bottle cappers, RF blister pack sealing machine, Pallet wrappers, Bottle labelers, Check weighers, Hot glue machine, Wafer seal applicators, bar code scanners and more. Most importantly, we have a group of dedicated, terrific people who want you to succeed. Give us a call at 801-221-5999!