Key Skills

Job Description

MEININGER Hotel Amsterdam Amstel Part-Time Do you love working together with your team to ensure guests have a fantastic time? Get ready for your new adventure and apply to MEININGER Hotel Amsterdam Amstel for a Reception Supervisor (f/m/d) role! MEININGER Hotels. Where the comforts of a hotel meet the special facilities of a hostel. We run over 35 hotels in Europe's best cities and counting! YOUR TASKS You are in charge of the smooth operations of the reception team and provide great customer service to our guests You take care of operational and administrative tasks: invoicing, hour registration, online reputation management, quality checks etc. You act as a great host and create a memorable stay for our guests You are responsible for maintaining MEININGER quality standards in your area You are leading the front-of-house team together with your Assistant Hotel Manager You enjoy a diverse working environment and are flexible to work weekdays, weekends, day-, evening- and night shifts You are leading the front-of-house team together with your Assistant Hotel Manager You take care of operational and administrative tasks: invoicing, hour registration, online reputation management, quality checks etc. You oversee smooth operations of the reception team and provide great customer service to our guests YOUR PROFILE You are a reception supervisor or a receptionist with 2+ years of experience in hospitality who is ready to take on a new exciting challenge You possess an outgoing personality and enjoy working in a bustling, dynamic environment performing a variety of tasks You are a people person, you like helping others and creating unforgettable experiences for our guests You enjoy working in a team, guiding and developing your team members You have good knowledge of a front office system (e.g. ASSD, Fidelio, SIHOT) You are fluent in English (min. B1-B2 level) and any other languages are an advantage What Meininger Offers Hospitality CLA+ salaries and benefits 2 days off for volunteering at your favourite NGO Pension gap package 25 holidays + 5 bonus days (1 for each year you stay with us) + 9 bank holidays Regular get-togethers, celebrations and occasional parties (winter and summer team events) Quarterly evaluation rounds to make sure you’re still happy Possibility to join M-goal projects to develop personal and professional skills Staff nights and Friends and Family discount Language courses The occasional opportunity to travel to support new openings or exchange programs Open Up: Access 1:1 sessions with certified psychologists for MEININGER employees Access to discount platform “BenefitsAtWork” Travel expenses APPLICATION We are enthusiastic hosts as diverse as our guests. Feels like you? Please send us your CV. We welcome candidates from different backgrounds, cultures, life preferences and experiences to apply. We believe that a diverse and inclusive workplace promotes creativity, innovation, and productivity. STEP IN & EXPLORE us here: MEININGER Hotel AMSTERDAM AMSTEL Contact: Rafael De Santi (Assistant Hotel Manager) Remote Type On Site

Core Responsibilities

The Reception Supervisor oversees the smooth operation of the reception team and ensures high-quality customer service for guests. Key duties include administrative tasks such as invoicing, hour registration, and maintaining quality standards in collaboration with the Assistant Hotel Manager.

Requirements

Candidates must have at least 2 years of hospitality experience as a receptionist or supervisor and be proficient in front office systems like ASSD, Fidelio, or SIHOT. Fluency in English (B1-B2 level) and a flexible approach to working various shifts are required.

Benefits

• Hospitality CLA+ salaries and benefits
• 2 days off for volunteering at an NGO
• Pension gap package
• 25 holidays plus 5 bonus days
• 9 bank holidays
• Regular get-togethers and team events
• Quarterly evaluation rounds
• M-goal projects for professional development
• Staff nights and Friends and Family discount
• Language courses
• Travel opportunities for new openings or exchange programs
• Access to certified psychologists via Open Up
• BenefitsAtWork discount platform
• Travel expenses