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Courier Training and Onboarding Specialist

Customer Success Snack

Amsterdam
Full-time
0-2 years experience
On-site

£28,000 - £32,000 per year

Key Skills

Onboarding
Training
Problem Solving
Smartphone App Proficiency
Operational Efficiency
Compliance
Resource Allocation
Courier Management

Job Description

Evri Group is the UK’s premier parcel delivery business, uniting four distinct brands—Evri, Evri Premium, a network of DHL, UK Mail and Irish e-commerce specialist Coll-8—to deliver more than 1 billion parcels and letters annually across the UK and to over 200 global destinations. With 12,000 colleagues, 30,000 couriers and drivers, 8,000 vehicles, and a nationwide network of hubs, depots and fulfilment centres, we combine over 50 years of expertise with the scale and flexibility to support everyone from casual senders to SMEs and major retailers. Driven by our friendly, ambitious and diverse people, we are passionate about delivering exceptional service and offer exciting opportunities across the Evri Group. Join the Evri Final Mile Team as a Courier Training and Onboarding Specialist Burscough! Pay: £28000 - £32000 plus bonus and benefits Location: Burscough Hours: Full-time hours any 5 days over 7 Monday to Sunday This role is ideal if you’re local to Burscough, confident using smartphone apps and enjoy helping people. Ready to be at the heart of the action? Step into a fast‑paced role where every day brings new challenges, new people, and the satisfaction of keeping parcels moving smoothly across the Final Mile. If you thrive on problem‑solving, supporting others, and driving service excellence, this is your moment. This is a great time to be joining us! We are growing year on year, with ambitious plans for future growth and we would love to give you the opportunity to grow with us! What You’ll Be Doing Day to Day as our Courier Training and Onboarding Specialist As a Courier Training and Onboarding Specialist , you’ll be the on‑site champion keeping our Delivery Unit’s running like clockwork. From supporting and guiding couriers to ensuring parcels are ready for collection, you’ll be the steady hand ensuring efficiency, compliance, and reliable service. You’ll oversee daily activity, tackle issues before they escalate, and keep the operation flowing seamlessly—so our customers get the great experience they expect. Responsibilities Support the onboarding of new couriers and allocate work effectively.

Core Responsibilities

The specialist will oversee the onboarding of new couriers and manage daily activities within the Delivery Unit to ensure operational efficiency. They are responsible for allocating work effectively and resolving issues to maintain high service standards for customers.

Requirements

Candidates should be local to Burscough and confident in using smartphone applications. The role requires a person who enjoys helping others and can thrive in a fast-paced environment.

Benefits

  • Bonus

About Customer Success Snack

Industry: Think Tanks

Company size: 1 employee

Become a better Customer Success Manager by connecting with others. We have a breakfast and share event playbook that we share with anyone who wants to host a local customer success event. We connect moderators and mentors with experts and learners all over Europe. Check out website to find event tickets, mentors and jobs.

Added 1 months ago