IT service Manager
Key Skills
Job Description
Vacancy: T‑Shaped Service Manager – MSIG Europe SE (Service Onboarding Service Design ITSM Leadership) About The Role MSIG Europe SE is looking for a T‑shaped Service Manager who thrives on improving, designing, and onboarding IT services in an international and regulated environment. You combine deep expertise in Incident, Major Incident, Change-, and Problem Management with broad capabilities in service design, service onboarding, and cross‑process collaboration. Key Responsibilities Lead service onboarding and ensure full operational readiness. Design new or improved IT services (service design). Drive Incident, Major Incident, and Problem Management. Act as backup for other process managers (Change, Release, Knowledge, etc.). Manage vendor and stakeholder relationships. Continuously improve service quality and ITSM processes. What You Bring 5+ years of experience in Incident, Major Incident, and Problem Management. Proven experience in service onboarding and service design. Strong knowledge of ITIL v4. Experience with ITSM tools (Freshservice, ServiceNow, Jira). Strong communication, analytical, and leadership skills. What We Offer A role with significant impact on IT service quality. An international environment within a leading insurance organization. Professional and motivated colleagues. Room for growth, innovation, and continuous improvement.
Core Responsibilities
The role focuses on leading service onboarding and designing new or improved IT services to ensure operational readiness. It also involves driving Incident, Major Incident, and Problem Management while managing vendor and stakeholder relationships.
Requirements
Candidates need over 5 years of experience in Incident, Major Incident, and Problem Management, along with proven expertise in service design and onboarding. Strong knowledge of ITIL v4 and experience with ITSM tools like ServiceNow or Jira are required.
Benefits
- International environment
- Professional and motivated colleagues
- Room for growth
- Innovation opportunities
- Continuous improvement
About MSIG Europe
Industry: Insurance
Company size: 1,001-5,000 employees
In an uncertain world, we believe trust is built through consistency, care, and genuine collaboration. At MSIG Europe, we take the time to understand our clients’ needs and shape pragmatic solutions that truly protect their business. Guided by a people-first vision rooted in our Japanese heritage, we’re here to build lasting relationships — grounded in trust, every day. MSIG Europe is part of the top 10 global insurance provider MS&AD and has a long-standing legacy of providing insurance solutions to companies of all sizes around the world. We understand and calculate risks to protect businesses and help mitigate the inevitable and varied challenges. Headquartered in Brussels, Belgium, MSIG Europe operates from Belgium, France, Germany, Italy, the Netherlands, Slovakia, Spain and the UK. Our Japanese heritage defines our guiding principles of respect, trust and care, and ensures the backbone of a strong global network.