Key Skills

Job Description

What You’re Applying For We’re looking for a highly motivated, compassionate leader who’s eager to bring our Claims Experience Team to the next level. Your day-to-day will involve overseeing our experienced CLX advocates as they manage claims for our European customers. You will ensure all claims are handled efficiently, while working to improve our claims experience into the best in the industry. We will look to you to guide, mentor, and manage this incredible team. We believe three things matter for every role at Lemonade: drive to push through challenges, efficiency that keeps standards high while moving fast, and adaptability that lets you pivot with data and AI insights. These aren't buzzwords, they're how we actually work. Our AI-first approach isn't just a tagline either. We're building the future of insurance with AI at the center, and we need people who are genuinely excited to learn and grow alongside these tools. What you’ll do Manage the day-to-day operations for our Dutch claims team Train and coach the claims experience advocates on your team Delight our customers with seamless claims while outperforming on our KPIs Report on industry and company trends and other data-driven insights to both internal and external stakeholders You will be the main point of contact for all Dutch claims related enquiries What you’ll need Minimum of 3+ years of claims-handling experience 5+ years in a leadership role growing, managing, and coaching a claims team Proficiency in Dutch and English Desire to work in a unique, dynamic, and fast-paced startup environment Empathetic, patient, and positive approach to your work Ability to work in an office environment a minimum of 2 days a week At Lemonade we welcome candidates who are enthusiastic about learning and adapting to the exciting world of AI, as a commitment to ongoing growth in this field is a fundamental part of our culture Things to know… Lemonade is an equal opportunity employer committed to diversity and inclusivity. We never discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you require reasonable accommodations due to religious beliefs, pregnancy, or disabilities, let us know at any time.

Core Responsibilities

Oversee the day-to-day operations of the Dutch claims team and mentor claims experience advocates. Ensure efficient claims handling and report on industry trends and data-driven insights to stakeholders.

Requirements

Requires at least 3 years of claims-handling experience and 5+ years in a leadership role managing claims teams. Proficiency in both Dutch and English is mandatory.