Customer Service officer (Dutch speaking)
Key Skills
Job Description
Are you interested in further growing with us as an “Customer Service Officer”?
Then you might just be the person we are looking for.
Who are you?
As a Customer Service Officer, you will be the first point of contact for our customers, providing professional support and ensuring an excellent customer experience. You will take ownership of the full customer journey, from order entry to delivery and beyond, handling questions, complaints, returns, and other customer inquiries in a timely and effective manner. As part of the OPPLE Europe Customer Support Team, you will work closely with Sales and our 3PL partners across Europe to ensure smooth order fulfilment, efficient order management, and high levels of customer satisfaction. You will be responsible for identifying and implementing appropriate solutions, following up on customer issues, and keeping customers informed throughout the process.
Your day-to-day:
Be the go-to person for our customers, and salespeople
Process and manage orders in SAP (from entry to invoicing)
Keep master data, customer, pricing, and product, accurate
Coordinate with logistics, warehouse and transport, partners to track and deliver orders on time
Keep customers and sales teams in the loop
Face challenges and fix all kinds of issues to make our customer happy
How you will make an impact:
Build strong, trust-based customer relationships
Work closely with Sales, Finance, and Logistics to solve problems fast
Spot inefficiencies and help improve processes
Take ownership and drive things to completion
Who are we?
We are a Global lighting brand active in over 70 countries. By becoming part of our energetic team, you can help us reaching our goals in an environment that is more than just a company. Are you unstOPPLEble like us? Then you are the person we are looking for!
What else?
You are offered a fulltime job in a passionate, fast growing company. This position is based at our European headquarter office in Eindhoven, The Netherlands. You will start in a team where we help each other out and are passionate to strive for the same goal.
We dare. We care. We have fun. We are OPPLE.
What We’re Looking For
At least 2 years in customer service, order management, or similar
Comfortable working with ERP systems (SAP is a big plus)
Strong communication skills (English and German required; more languages are a bonus)
Organized, detail-focused, and good at juggling priorities
Problem-solver mindset, analytical with a bias for action
Fluent in English; fluent Dutch is required.
You are
Proactive and hands-on
Customer-first in everything you do
Calm under pressure
A team player who gets things done
Always looking for smarter ways to work
Application Process
To apply, please submit the following:
English CV/resume
English Cover letter
Applications are reviewed regularly. Promising candidates will be invited to discuss potential opportunities.
** Unsolicited services or offers from recruitment agencies or intermediaries will not be responded to!
- Application Process:
Core Responsibilities
The Customer Service Officer acts as the primary point of contact for customers, managing the full order journey from entry to delivery. They collaborate with Sales, Finance, and Logistics teams to resolve issues, maintain accurate master data, and ensure high customer satisfaction.
Requirements
Candidates must have at least 2 years of experience in customer service or order management and proficiency with ERP systems like SAP. Fluency in English and Dutch is required, along with strong organizational and problem-solving skills.
About Opple Lighting BV
Industry: Appliances, Electrical, and Electronics Manufacturing
Company size: 5,001-10,000 employees
A household name in China, OPPLE was founded in 1996 and has grown to become the country’s number one lighting brand with over 40,000 sales outlets. Our product portfolio ranges from consumer appliances to large-scale commercial lighting solutions. Today, we have extended our international reach and are present in over 70 countries. Looking towards the future, we remain committed to our company focus on R&D and innovation in order to lead the global switch to LED technology. Building upon our core values of reliability, transparency and exceptional customer service; we strive to be the go-to partner for all of those who seek top-quality, affordable LED lighting solutions. Key facts and figures about us: - OPPLE is the number one Chinese lighting brand with annual sales upwards of $550 million - OPPLE is present in over 70 countries - OPPLE boasts a network of over 41,000 sales outlets including 6,000 Opple franchised stores - OPPLE invests over $20 million in R&D each year - OPPLE employs over 400 engineers and scientists in its Wujiang R&D centre - OPPLE applies for over 200 patents each year - OPPLE's Wujiang production centre is the largest lighting industrial site in Asia with a production floor area of 600,000 square meters Discover more about OPPLE and browse our full category products on our website http://www.opple.com/en