Specialist Customer Operations, German Speaker
Work Arrangement
Office Days per Week: 3 days
Key Skills
Job Description
About the role
We’re looking for a motivated and service-minded Customer Operations Specialist to support our German wholesale, travel retail, and distributor partners. You’ll join our central Customer Operations team for Europe, working closely with Sales, Marketing, Finance, Master Data, Tax, Warehouse and Business Analytics to ensure a smooth and reliable order-to-cash experience for your customer base.
About Movado B.V.
One of the world’s premier watchmakers, our client designs, sources and distributes multiple brands in the Watch and Jewelry segments worldwide.
What you’ll do
- Manage a portfolio of German wholesale, travel-retail and distributor accounts, ensuring smooth order-to-cash operations.
- Collaborate with Sales, Marketing, Master Data and Warehouse teams for on-boarding customers, processing orders, returns and invoices.
- Monitor order flow, backlog and deliveries — coordinating with warehouse to make sure orders ship on time.
- se our B2B portal and ERP system (SAP preferred) to process orders, credits/debits and maintain accurate records.
- Help generate regular sales and order reports, and contribute to continuous improvement projects as needed.
About you
- Strong written and verbal communication skills in German and English;
- 3–4 years’ experience in a similar customer operations or order-to-cash role, ideally in a B2B environment.
- Detail-oriented, organised, and driven to deliver excellent service.
- Skilled in building relationships across teams and regions.
- Experience managing orders and backlogs in an ERP system (SAP preferred).
- Confident with Excel and comfortable working in a fast-paced, collaborative environment.
What we offer
- 8% holiday allowance and 5% pension contribution (shared employer/employee).
- Hybrid working (3 days in office).
- 25 vacation days plus public holidays.
- Opportunities to grow your career within our expanding global finance organization.
- Attractive employee discount and Long Service Awards.
Movado Group, Inc. is an equal opportunity employer. It prohibits discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other legally protected status in accordance with applicable federal, state and local laws.
Core Responsibilities
Manage a portfolio of German wholesale, travel-retail, and distributor accounts to ensure smooth order-to-cash operations. Collaborate with internal teams including Sales, Marketing, and Warehouse to process orders, returns, and invoices while maintaining accurate records in the ERP system.
Requirements
Requires 3–4 years of experience in a customer operations or order-to-cash role, preferably in a B2B environment. Candidates must possess strong written and verbal communication skills in both German and English, along with proficiency in ERP systems like SAP.
Benefits
- 8% Holiday allowance
- 5% Pension contribution
- 25 Vacation days
- Employee discount
- Long service awards
About Movado Group, Inc
Industry: Luxury Goods & Jewelry
Company size: 1,001-5,000 employees
Movado Group, a global leader in the watch industry, champions precision, innovation, and artistry. With a celebrated portfolio including Movado, EBEL, Concord, Olivia Burton, MVMT, Coach Watches, HUGO BOSS Watches, Lacoste Watches, Tommy Hilfiger Watches, and Calvin Klein Watches, we craft not only timepieces but also a variety of jewelry and fashion accessories. Our vibrant culture offers expansive career opportunities within an environment where sustainable growth is intertwined with a passion for the arts. Employees across the globe contribute to and grow with a company that values hands-on experience and professional development. Strategically positioned with offices and manufacturing facilities worldwide, and over 70 retail locations, Movado Group embraces the future with a commitment to excellence. We believe every second is an opportunity to advance, innovate, and weave creativity into the fabric of our already rich legacy.