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Senior Account Manager

Diebold Nixdorf

Utrecht
Full-time
5-10 years experience
On-site

Key Skills

Sales strategy
Revenue generation
Account management
Customer relationship management
Negotiation
Consultative sales
Strategic planning
Problem solving
Critical thinking
Retail operations
CRM software
Salesforce
Presentation skills
Communication skills
Technical consulting
Business development

Job Description

Develops and executes sales plans / strategies to effectively bring DN products and services to market. Drives revenue generation and identifies and closes new opportunities within current customer accounts. Facilitates and leads customer negotiations to achieve mutually beneficial results. Utilizes knowledge of DN offerings and understanding of the customer's business to develop customized proposals that present creative solutions. Develops, nurtures and maintains customer relationships across a range of accounts to ensure their benefit from and optimization of DN products and services.

Responsibilities

  • Serves as primary Account Manager within an assigned country or area.
  • Ensures customers receive best-in-class technical, process or product-specific consulting.
  • Engages directly with a wide variety of customer stakeholders, from technical professionals to senior executives.
  • Works internally with customer-focused teams to design, develop and introduce new products and enhancements to address customer requests and priorities.
  • Works with customers on implementation reviews and to ensure the prompt and proper resolution of technical or procedural challenges.
  • Contributes to improved Account Management metrics reporting, evaluation and documentation.

    Qualifications

    Required Qualifications

    • Bachelor's Degree or equivalent work experience required.
    • Minimum of 6-8 years of relevant experience or equivalent combination of education and experience in managing sales in a corporate setting with proven track record in leading a high quota carrying in a Sales Team and/or new business development/excellent people management skills.
    • Proficient in all MS Office products with an emphasis on Excel, PowerPoint, Word and Teams.
    • Native Dutch speaking, good business English skills (Written and spoken). 

       

      Preferred Qualifications

       

    • Comprehensive knowledge of Retail operations, procedures and the utilization of technology to really understand customer needs.
    • An active listener who probes effectively to fully understand customer challenges.
    • Knowledge of Software, Hardware and Service solutions in the Retail industry would be advantageous.
    • Consultative sales experience with complex solution design is desired.
    • Experience working within a customer focussed B2B environment and developing strategic client relationships and accounts with senior stakeholders.
    • Exhibit skills, characteristics, traits and work habits that greatly enhance the likelihood of success as an Sales Manager, ex: solution-oriented and entrepreneurial mindset, time and territory management, customer empathy.
    • Exceptional communication, presentation, strategic planning, problem solving and critical thinking skills.
    • Demonstrated relationship building skills at all levels of the internal organization, good sense of organizational awareness.
    • Possess experience with CRM software, such as Salesforce to maximize opportunities.
    • Ability to travel up to 50% of the time.
  • Core Responsibilities

    The Senior Account Manager develops and executes sales strategies to drive revenue and manage customer relationships within an assigned territory. They act as a primary consultant for technical and product-specific needs while collaborating with internal teams to deliver customized solutions.

    Requirements

    Candidates must have a Bachelor's degree and 6-8 years of relevant experience in corporate sales and business development. Proficiency in MS Office and fluency in Dutch and English are required, along with strong consultative sales and relationship-building skills.

    About Diebold Nixdorf

    Industry: IT Services and IT Consulting

    Company size: 10,001+ employees

    Diebold Nixdorf automates, digitizes and transforms the way people bank and shop. Its integrated solutions connect digital and physical channels conveniently, securely and efficiently for millions of consumers every day. As an innovation partner for nearly all of the world's top 100 financial institutions and a majority of the top 25 global retailers, Diebold Nixdorf delivers unparalleled services and technology that power the daily operations and consumer experience of financial institutions and retailers around the world.

    Added 1 months ago