WHY CHOOSE US?

•  Job stability: Canadian Linen has been employing people for 100 years
•  Competitive pay rate + commission
•  Great benefits and employee assistance program
•  Retirement Savings Plan
•  Ongoing training and mentoring
•  Great teammates and collaborative work environment
•  Career growth opportunities

 

THE ROLE

If you thrive on a dynamic blend of physical work, driving, exemplary customer service, and sales, then this role is tailor-made for you! Canadian Linen seeks a driven Customer Service Representative to take charge of delivering exceptional service and managing accounts for our valued clients.

 

What you’ll do:

As a Customer Service Representative, you'll embark on a multifaceted journey involving physical work, driving, delivery, and a seamless blend of customer service and sales.

 

Delivery Route Operations and Safety Procedures

•  Navigate assigned delivery routes, ensuring timely and safe deliveries within an established customer base.
•  Conduct thorough inspections and maintenance of company delivery vehicle and equipment, promptly reporting any issues.
•  Load delivery vehicle meticulously, anticipating and addressing product shortfalls before departure.
•  Employ safe lifting techniques, prioritizing the secure movement of goods.
•  Drive truck safely to designated customer locations, executing deliveries efficiently.

 

Product Delivery and Pickup

•  Deliver and retrieve uniforms, linens, towels, mats, cleaning products, and other rental items.
•  Confirm accurate delivery quantities for each customer, reviewing inventories and storage areas during each visit.
•  Collect soiled goods and organize them securely in the vehicle.

 

Customer Service and Sales

•  Secure electronic signatures for invoices and collect necessary payments.
•  Foster consistent communication with key customer contacts, building rapport and adding value during each delivery.
•  Seek feedback from customers to enhance service levels, addressing inquiries and concerns proactively and timely.
•  Consult with customers on additional product options, involving the manager for complex opportunities.
•  Collaborate weekly with the manager to devise solutions for current customer needs, identifying opportunities for cross-selling new products.

 

Post-Delivery Procedures, Reporting, and Professional Standards

•  Unload and organize soiled goods upon return to the branch, ensuring a neat and orderly vehicle.
•  Report any vehicle accidents, mechanical issues, or malfunctions promptly.
•  Maintain the vehicle in a tidy manner and reconcile all delivery data accurately during the route settlement process.
•  Demonstrate and develop competencies aligned with the role.
•  Uphold company values of integrity, respect, responsibility, and trust steadfastly.

 

We are looking for individuals who have:

•  A High School Diploma.
•  A valid driver's license with a clean driving record (Driver’s Abstract required).
•  Experience in physically demanding roles with heavy lifting.
•  Proven experience in customer service, sales, and delivery services.
•  A track record of punctual work attendance.
•  Customer-focused and detail-oriented attributes.
•  Excellent communication and interpersonal skills.
•  Lifting ability of 25 lbs. to load/unload product from truck without assistance and occasionally 50+ lbs. This position requires bending, squatting, climbing, and reaching.

 

Compensation: The hourly rate that Canadian Linen and Uniform Service reasonably expects to pay for this position is $17.46/hr plus 3-3.5% route volume commission + sales commission.

 

Schedule & Travel Requirements

4-day work week

10-hour shifts, 7:00 a.m. to 5:30 p.m.

Travel required: Possible overnights, away from home.