What you’ll need to succeed | Ko tō āhua

You’ll put clients at the centre — listening deeply, responding with care, and helping people move forward in a way that works for them. You’ll bring a high level of personal integrity, initiative, and self-management. 

You’ll also need to be: 

• Fast and accurate with data entry – getting the detail right matters.    
• Confident with technology – navigating multiple systems and supporting clients to do the same.
• Empathetic and professional – able to hold space for real-life challenges while applying policy.
• A clear communicator – someone who can build trust, explain things simply, and make good decisions.
• Adaptable and steady – comfortable with change, high volumes, and problem-solving on the go.
• A strong team player – grounded, dependable, and collaborative.
• Comfort with numbers and detail – able to complete complex calculations related to payments, dates, and entitlements. 

A day in the life:

• Supporting someone recently out of work to access income, training, or employment.
• Helping a whānau explore housing options and coordinating follow-ups.
• Encouraging digital self-service and building client confidence with online tools
• Managing a busy caseload across multiple systems while keeping accurate notes
• Referring clients to external providers and working collaboratively with others
• Meeting with your team to reflect, troubleshoot, and support each other. 

What you’ll be part of:

• You’ll join a public service organisation committed to manaaki tangata, manaaki whānau — helping New Zealanders to be safe, strong, and independent.
• You’ll deliver integrated support across income, housing, and employment — helping clients navigate life transitions and connect to the right services, at the right time.
• You’ll be part of a team that upholds public trust and lives our values: working with integrity, partnering for impact, and standing up for the people we serve. 

In return, we’ll give you:

• 
  A full induction and training plan.
• Ongoing support from your peers and leaders.
• Development opportunities and career pathways.
• A role where your mahi directly contributes to stronger communities. 

Recruitment and Selection Details:

• Applications close:  11.59pm Thursday 10 September 2026
• Recruitment and Selection process: Shortlisted candidates will complete a short digital confidence skills test, video pre-screening, and in-person interview.
• Applicants must hold New Zealand Citizenship, Permanent Residency or Australian Citizenship at time of application. 

📍 Location Information 

We have opportunities available across the Auckland region. Please note not all locations will have current vacancies — specific placements will be discussed further at interview. 

• To view all Auckland MSD Service Centre locations here:🔗 View Auckland Region Locations 
• Or copy and paste this link into your browser: https://www.workandincome.govt.nz/about-work-and-income/contact-us/find-a-service-centre/auckland.html 

Position Description | He Whakaahuatanga Tūnga

View the Position Description: http://www.msd.govt.nz/hr/documents/position-descriptions/dce-service-delivery/client-service-delivery/case-manager.docx

Salary | Utu-ā-tau: $69,519.00 - $84,041.00

A competitive salary based on Band 4 ($69,159 – $84,041). Appointments may be considered potentially up to the midpoint $76,779 depending on your relevant skills, experience and other factors.