Your mission

• Responsibility for the service and maintenance business in the mobile crane segment
• Ensuring quality and process compliance across all service and maintenance activities
• Identifying and reporting service or product deviations, as well as participating in root cause analysis
• Documenting service and maintenance activities and actively contributing to continuous product and service improvements
• Working closely with customers to understand machinery and operational requirements for mobile cranes
• Managing and optimizing internal service processes and interfaces (e.g., spare parts, logistics, technical department)

Your profile

• Solid knowledge in the field of (mobile) cranes
• Experience in maintenance, repair, and service processes of heavy machinery and equipment (hydraulics, electrical systems, mechanics)
• Experience in customer service as well as collaboration with sales, product, and service organizations
• Technical vocational training (e.g., mechatronics technician, industrial mechanic, electrician) or a comparable qualification
• Entrepreneurial mindset, hands-on attitude, teamwork skills, and strong customer orientation
• Willingness to travel for on-site customer assignments. Very good written and spoken Dutch, and good English skills are an advantage

Why us?

• Spannende Aufgaben in einem internationalen, wachsenden Unternehmen im Bereich Baumaschinen
• Zahlreiche Weiterentwicklungs- und Schulungsmöglichkeiten
• Flache Hierarchien, kurze Entscheidungswege und ein modernes Arbeitsumfeld
• Engagiertes Team mit starkem Fokus auf Zusammenarbeit und Innovation
• Attraktive Arbeitsbedingungen mit guter Work-Life-Balance
• Internationales Umfeld mit großem Gestaltungsspielraum

About us

Welcome to XCMG, one of the world’s largest manufacturers of construction machinery. We develop state-of-the-art excavators, cranes, earthmoving, and road construction equipment for customers in the construction, mining, and energy industries.

At our Krefeld location, four subsidiaries are represented. In addition to the European headquarters, XCMG Europe GmbH, the site also hosts dedicated companies for research and development, strategic purchasing, as well as sales and service. Together, we drive investments and innovation forward.

With us, you will have the opportunity to contribute your professionalism and expertise while developing further in an intercultural and forward-looking environment.